Lived on premises and managed staff of up to 10 employees, interviewed, hired and trained new staff, ordered inventory, created Schedules, completed payroll, ensure accurate vaccination records for all clients in our care, minor injury care, animal restraint for grooms/nail trims, managed social media pages and promotions (Dog Birthdays, Pet Of the Month, themed Photoshoots), ensured proper resolution and action for client complaints, conducted daycare temperament evaluations and trained employees how to recognize body language and safely supervise group play, hired and supervised for kennel repairs and upgrades, created and ensured compliance of safety protocols for pets in BCP care, created and managed boarding, grooming, training and daycare reservations, managed front desk reception-check ins/outs, email correspondence, kennel tours, filing of all business receipts and invoices for taxes, answered phones, conducted tours, took holiday deposits, cancellations, refunds, outstanding account balance collections, sanitized kennels, lobby, etc as needed to maintain as clean as possible environment for pets in our care, managed 70+ check ins on high volume days around holidays, ensured safe holiday for 110+ pets 5 years in a row.