Crystal Webb Email & Phone Number

Ann Arbor, Mi

Ann Arbor State Bank ~ Customer Service Representative/Lead TellerAnn Arbor, MI - March 2016 - Present❖ Greet clients with a smile; uphold the highest standards of Customer Service.❖ Teller functions; deposits, withdrawals, check cashing and preparing change orders.❖ Process night deposit and ATM transactions daily; balance and replenish ATM weekly.❖ Supervisory role in the absence of the Branch Manager.❖ Audit vault, order cash and prepare shipment weekly.❖ Open personal and business deposit accounts/close accounts.❖ Add and remove signers from accounts.❖ Set clients up for Online/Mobile banking and provide solutions with login/Bill Pay issues.❖ Open, renew and close CD’s.❖ Order checks and debit cards; update travel codes for debit cards. Issue gift/travel cards.❖ Monitor debit card fraud alerts; assist clients with dispute forms.❖ Enroll clients for SMS Guardian and ID TheftSmart.❖ Scan documents, filing and archiving closed account/loan files.❖ Process credit card payments/cash advance.❖ Processing requests for foreign currency, audit monthly.❖ Process EFT and ACH transactions and stop-payments.❖ Open/close safety deposit boxes; invoice monthly.❖ Track and update loan requirements; property insurance and property taxes.

Ann Arbor, Mi

❖ Monitored incoming calls, scheduled appointments, fielded questions, generated service orders and provided exceptional customer service.❖ Managed schedule of estimates and emailed leads to Sales Staff.❖ Sent out permit applications to all municipalities in the Ann Arbor and Grand Rapids locations and maintained spreadsheets to track permit information.❖ Assisted with accounting procedures; invoicing jobs, processing payments.❖ Followed up with Sales Staff to ensure accounts are paid in full promptly.❖ Entered all petty cash and credit card transactions into Sage 50.❖ Maintained files of shipping records and organized back-up for billing.❖ Entered and scanned contracts and pictures to customer records in ACT.❖ Assisted with all functions of the Finance Department; including processing financeapplications and funding notices.❖ Confirmed terms with customers, built and maintained finance files and spreadsheets.❖ Worked closely with lenders to offer the best finance options to our customers.❖ General office duties; organizing e-mail, scanning documents, filing, send out faxes, proof-reading letters and notarizing documents.

Leased and managed multiple properties in the Jackson area. ❖ Coordinated and scheduled maintenance for approximately 200 properties. ❖ Marketing units; photographed units for marketing, posted ads, website development. ❖ Updated tenant accounts and records; accounts receivable. ❖ Screened prospective tenants; verified income, researched credit and criminal history. ❖ Filed court documents and prepared documentation for collections. ❖ Created and maintained spreadsheets to track rental inquiries, showings, court activity. ❖ General clerical duties including filing, faxing, answering phones, typing letters, sending e­mail, purchasing supplies and handling mail.

Provided excellent customer service; prepared dining areas and bar for all shifts. ❖ Assisted with all procedures to ensure an outstanding dining experience for customers.

Website ­ September 2009 ­ January 2012 ❖ Collaborated with Helium Site Managers to improve functionality of the Website. ❖ Offered encouragement, support and feedback to a World­wide community of Writers. ❖ Assisted with technical support, rated articles, suggested new titles, maintained data. ❖ Contributed articles ­ Songs, poetry, essays, short stories; published over 230 articles.

Clerical duties; answering phones, purchasing supplies, filing, preparing bids and contract documents, accounts payable/receivable, e­mail and faxing documents. ❖ Responsible for creating forms, business cards, brochures and marketing materials. ❖ Designed Company Logo and assisted with developing initial business plan. ❖ Maintained documentation for tax preparation. ❖ Organized customer transactions, updated client information; prepared estimates and invoices utilizing Quickbooks software. Abec’s Small Business Review ~ Contributing Editor/Freelance Journalist 2

Interviewed and photographed small business owners in the Ann Arbor area. ❖ Composed feature articles/inspirational stories, highlighting the processes which led to the success of the small business owners. ❖ Completed several audio assignments, in which the owner of the publication would record interviews with small business owners from the Toledo area, e­mail these recordings to me and I would then write the story based on the audio of the interview. ❖ Collaborated with the Editorial team; met deadlines, submitted articles via e­mail. LifeWays of Jackson ~ Program Coordinator Jackson, MI ­ September 2006 ­ May 2007 ❖ Prepared Power­Point presentation for weekly meetings. ❖ Designed newspaper ads/brochures/posters. ❖ Promoted Family Harmony Program to LifeWays Physicians and Staff; presented information about the program at Lifeways staff meetings, and secured keynote speakers. ❖ Ordered supplies; organized information, assembled binders for Program Participants. ❖ Facilitated class sessions, presented information, and offered support to group members.

to the General Manager. ❖ Implemented original documentation/photos for the stanfordauto.com website. ❖ Performed weekly inspection of pre­owned vehicles; photographed entire stock, composed marketing verbiage; uploaded photos and descriptions of vehicles to AutoTrader, Vehix, Cars.com, Manheim Auto Auction and GM Smart Auction. ❖ Worked closely with advertising reps; assisted in maintaining effective marketing tools. ❖ Responsible for creating and maintaining spreadsheets used to track sales information. ❖ Editor of the company newsletter ~ “The Stanford Wheel”. ❖ Assisted Managers with various projects, mailings and spreadsheets. ❖ Filled­in as Parts Delivery and Front­desk Receptionist when necessary. ❖ Delivered new and pre­owned vehicles to customers, auto auctions and dealerships.

Education record

Activities and Societies: - Bank Protection Act, Elder Financial Abuse, BSA/AML Complying with the BSA, Information Security and Red.

Associate In The Arts, English Language And Literature/Letters

Diploma