Crystal Zepeda Email and Phone Number

Provide leadership and oversight of PACE center operations at five centers.Lead and direct process improvement projects to improve quality, efficiencies and best practices for standardization of operations across all centers.Promote and ensure high quality of services to PACE program participants through oversight of Center Directors' coordination of healthcare services.Develop training materials and resources in collaboration with subject matter experts to ensure… Show more Provide leadership and oversight of PACE center operations at five centers.Lead and direct process improvement projects to improve quality, efficiencies and best practices for standardization of operations across all centers.Promote and ensure high quality of services to PACE program participants through oversight of Center Directors' coordination of healthcare services.Develop training materials and resources in collaboration with subject matter experts to ensure effective training, onboarding and competency programs for staff.As Safety Officer, organize emergency response training programs and exercises. Show less

• PACE Operations: Develop and implement process improvement opportunities. Create training materials and competencies for staff.• Emergency Preparedness: Organize emergency response training programs and exercises for staff. Revise emergency response plan and policies and procedures as necessary to maintain compliance with regulations. Chair Safety Committee. • ADHC Program Operations Subject Matter Expert: Plan and develop methods and procedures for improving and implementing ADHC… Show more • PACE Operations: Develop and implement process improvement opportunities. Create training materials and competencies for staff.• Emergency Preparedness: Organize emergency response training programs and exercises for staff. Revise emergency response plan and policies and procedures as necessary to maintain compliance with regulations. Chair Safety Committee. • ADHC Program Operations Subject Matter Expert: Plan and develop methods and procedures for improving and implementing ADHC programs. Conduct ongoing evaluation of the program. Direct and coordinate activities related to implementation and carrying out program objectives. Show less

• Provide operational supervision and oversight of a Program of All-Inclusive Care for the Elderly (PACE) center in East Oakland, serving about 200 seniors. • Supervise 20 staff across multiple disciplines. • Manage a $3 million dollar budget for the center. • Address and resolve customer grievances, appeals and service delivery requests.• Ensure compliance with Title 22 regulations, and adhere to reporting requirements from the Centers for Medicare and Medicaid Services (CMS)… Show more • Provide operational supervision and oversight of a Program of All-Inclusive Care for the Elderly (PACE) center in East Oakland, serving about 200 seniors. • Supervise 20 staff across multiple disciplines. • Manage a $3 million dollar budget for the center. • Address and resolve customer grievances, appeals and service delivery requests.• Ensure compliance with Title 22 regulations, and adhere to reporting requirements from the Centers for Medicare and Medicaid Services (CMS) and California Department of Health Care Services (DHCS). • Facilitate interdisciplinary team (IDT) meeting. • Conduct team building exercises.• Developed eClinical Works training guides and cheat sheets.• Participated in three CMS Audits. Show less

• Assisted Center Director with oversight of daily operations of the Berkeley Adult Day Health Care center serving 160+ seniors for a PACE (Program of All-inclusive Care for the Elderly) program.• Facilitated IDT meetings• Coordinated primary care, rehab and psycho-social services for seniors 55 years and older. • Addressed and resolved customer grievances.• Participated in split shift work group

• Facilitated senior executive team weekly meetings and Executive Assistants group. • Managed company expenditures, reconciliation of company credit card usage.• Made travel and conference arrangements for executive team and direct reports.

• Liaison with California Department of Health Care Services (DHCS) case review nurses for enrollments and denials. • Completed Initial and Annual Level of Care eligibility/re-certification letters to DHCS and Notice of Action letters to prospective participants. • Liaison with IT department for internal participant database as super-user for beta testing, departmental database change requests, and staff training.

• Drafted and edited policies and procedures and internal protocols. • Developed flowcharts for clinic flow process improvement. • Developed discipline specific training competencies in coordination with Quality department. • Participated in strategic planning for the organization.

• Assisted supervisors with the hiring process by recruiting full-time, part-time, and per diem staff and registry. • Maintained accuracy and completeness of personnel and volunteer records. • Represented CEI at local job fairs. • Coordinated with payroll to ensure employees were enrolled in benefits.