Crystal Hahn Email & Phone Number

Glen Burnie, Maryland, United States

Millersville, MD

• Answer and route customer’s calls depending on the severity of the issue
• Create and schedule service tickets to build, upgrade, or troubleshoot phone systems for customers
• Enter Equipment, Labor, and Software agreements into the system
• Update and file customer’s account folders

• Constructed, edited, and maintained the Costello’s Ace Hardware internal operations department SharePoint page
• Scheduled meetings and coordinated times for the MD, NJ, and VA stores and the operations department
• Collaborated with the IT department in NY to get issues resolved in my region, both software and hardware
• Audited all 14 regional locations to ensure that they are up to company standards and operating appropriately (no damaged equipment, safety hazards, staffing issues, or store operating violations)
• Created Power Points, spreadsheets, Word documents, Microsoft forms and other support documents for training, meetings, and collecting data
• Worked with each store and the operations department to repair and maintain store equipment and buildings

Glen Burnie, Maryland

Pasadena, MD

- Open accounts and additional services for members and potential members- Research account issues and discrepancies- Cross sale other products and services that could help the member manage their finances

Davidson, NC

- Proficient in properly getting customer signatures for registered, certified and insured mail- Able to work in all weather conditions, including snow and ice- Accounted for and delivered parcels to their recipients in a timely manner

Charlotte, NC

- Builds and images computers- Network troubleshooting and desktop support - Record keeping and file management

Cornelius, NC

- Customer account management and setup - Guidance and technical support on the VectorVest program- Stock analysis and market direction analysis

Cornelius, NC

- Received and processed orders via walk-in, phone, fax, and website in a quick an efficient manor- Cleaned, watered plants, and decorated in order to achieve an eye pleasing store for customers- Trained with the floral designer on basic techniques of bow making and flower arranging

Charlotte, North Carolina Area

- Consulted customers through selection and customization process- Coordinated and executed celebrations- Managed inventory

Pasadena, MD

- Performed daily accounting audits and maintained a perfect accountability for over $42,000 in the safe and cash registers- Completed cash deposits each night- Inspected transactions for accuracy to maintain full accountability of all transactions