Crystal Brooks Email & Phone Number

United States

Washington Dc, Alexandria, Baltimore

Washington D.C., Alexandria, Baltimore, Norfolk

• Work within community to network, establish and identify prospecting opportunities for market growth.• Successfully close contracts for groups of 20- 600 passengers, while utilizing the opportunity to sell 17 different vessels with different passenger capacities. • Manage assigned market segments: financial services, consulting firms, accounting and insurance companies by maximizing revenue generation and development within territory.• Achieve sales targets by successfully booking over one million dollars in group sales revenue annually for assigned territory.• Work with Food and Beverage Department, Marine Crew, Administration and Sales Director to ensure that all cruises are compliant with policies and procedures while ensuring that guests receive best experience.

National Harbor, Maryland

• Planned special events including; conferences, fund-raisers, and annual galas for private groups, government agencies and other professional organizations ranging from 9 to 9,000 attendees. • Prepared and presented catering forecasts and fiscal reports as required to various levels of management.• Designed and executed special events for a full service hotel with 2,000 – guest rooms and 550,000 sq. ft. of event space. • Achieved and managed an annual goal of 3.6 million that contributed to overall team revenues of 12 million.• Coordinated all levels of management functions for events; including vendor selection, food costs, menu development with event execution and staffing.• Implemented marketing strategies to establish future and long-term business relationships.• Chaired pre-conference and post – conference meetings. Obtained necessary approvals, insurance and permits for group functions.

Picatinny Arsenal, New Jersey

Washington D.C. Metro Area

• Assisted in the establishment and enforcement of meeting and conference sales proposals and communication standards.• Established a rolling strategic three months sales action plan for the Director of Catering and Events prior to its implementation.• Conducted regular sales activities to professional conference organizers, corporate meeting planners and relevant associations.• Executes exemplary customer service to drive customer satisfaction scores and loyalty by assisting the customer and verifying their satisfaction before and during their program or event.• Submitted sales production and lost business reports. Provided feedback on relevant trends, competitor pricing, creative concepts and any other information that will contribute toward the achievement of department.

Washington D.C. Metro Area

• Drafted proposals, screened contractor’s bids and negotiated contracts ranging from $2,500.00 to $1M.• Organized food menus, VIP guest lists, room set ups, step and repeat photo shoots, event rehearsals, head table seating arrangements and timelines for events.• Interact with a variety of clientele at all levels to include presidential, diplomatic, congressional, government, private, celebrity and other prominent figures. • Chaired pre-conference and post – conference meetings. Obtained necessary approvals, insurance and permits for group functions.• Executes exemplary customer service to drive customer satisfaction scores and loyalty by assisting the customer and verifying their satisfaction before and during their program or event.

Berkeley, California

Oakland, California

• Managed dining operations for a full service hotel with 484 – guest rooms, 32 meeting rooms and 89,000 sq. ft. of convention space.• Supervised a diverse team of 40 managers and union employees ensuring high-quality service and productivity while delegating tasks with established deadlines.• Maintained a $350,000 department budget for corporate payroll, equipment, food and beverage expenses.

Emeryville, California

Associate Of Occupational Studies, Culinary Arts

Bachelor Of Science - Bs, Business Management

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