Crystal Burkhard Email & Phone Number

Boise, Idaho, US

Jersey City, NJ, US

• Functions as a single point of contact who remains onsite at the client's office and fields all operations, marketing and system optimization opportunities that come up between the company and the client (Albertsons).
• Build and cultivate client relationships with stakeholders and C-level Executives through transparent and clear communication to maximize desired outcomes for the clients while increasing customer satisfaction and.
• Coach and develop four remote Customer Success Managers with an emphasis on developing their project management and customer success fundamentals.
• Compile and analyze statistical data for client needs and industry trends through ongoing project development oversight, coordination of program improvements, and the implementation of various cross-marketing processes.

Jersey City, NJ, US

• Boosted campaign procedures through hands-on management of account portfolios ($15-$20M per year), and overseeing campaign execution including, proactively identifying issues, diagnosing problems, and working.
• Critical contributor to full cycle campaign management including organizing and conducting campaign kick-off calls, monitoring campaign performance in-flight, and end of campaign reporting both internally and externally.
• Organized business and developed strategies for profitable, sustainable growth that included all aspects of business development and account management.
• Implemented account management techniques to maximize business relationships and growth opportunities with current and prospective partners.
• Rationalized, and revamped processes across communication, workloads, and limited bandwidth areas by offering keen insight into operations.

Chicago, IL, US

• Accelerated traffic and revenue growth by building strategic relationships with clients and customers at Pottery Barn Teen and Kids, setting up behaviorally targeted ad banners to specific users, lapsed users, new.
• Cultivated client relationships and gained a thorough understanding of advertisers' corporate and marketing goals in order to create high-impact affiliate marketing strategies.
• Quarterly, collaborated with the design teams to modify the look and feel of the ad banners, as well as the product images inside them, to keep them looking new and appealing.
• Crafted and delivered presentations for advertiser affiliate marketing plans and quarterly business evaluations, including any future promotions and previous campaign results.

Jersey City, NJ, US

• Increased efficiency for program managers and ultimately service to clients though the establishment of streamlined production schedules, developing SOPs, and forecast key lead times.
• Supported sales executives, clients, and agencies through effectively organizing campaign initiatives and efficiently troubleshooting/resolving any issues.
• Streamlined daily operations by promoting collaboration with senior-level management and cross-functional teams as well as directly overseeing project logistics, needs assessments, research, expectations, and.

Ann Arbor, Michigan, US

• Administered 10+ accounts and assisted with 30+ accounts within five-year timespan.
• Designed websites using HTML and provided insightful customer relationship management and troubleshooting expertise.
• Participated in strategic planning, business development and key operations meetings.
• Gathered project requirements and outlined scope of work along with determining scheduling perimeters. Identified and delivered key metrics and made life cycle decisions.
• Closely collaborated with key stakeholders to establish positive working relationships and ensure meeting all expectations regarding strategic planning, scheduling, quality control, cost, and performance perimeters.

Ann Arbor, Michigan, US

• Independently monitored, organized and prioritized multiple clients according to contractual requirements in order to meet team goals as well as client deadlines.
• Worked with team members to develop highly efficient time management processes in a fast-paced, high stress environment.
• Quality control between the independent contractors and company departments to ensure reports were accurate and timely.

Mooresville, NC, US

• Provided new ideas to upper management discussing ways to increase sales and enforce productivity.
• Forecasted and controlled inventory, processed sales and scheduled installations through internal computer system.
• Performed store opening and closing procedures throughout store on a daily basis. Completed weekly schedules for department employees.
• Supervised department employees ensuring adherence to company policies and strive to meet department goals.

Mooresville, NC, US

• Assisted department manager in training, motivating, and supervising eight employees in general department information and customer service skills.
• Reviewed paperwork dealing with department sales, scheduling and payroll.
• Successfully communicated with customers and employees to determine needs, make recommendations and answer inquiries.

Bachelors Degree, Business Administration; Marketing

High School Diploma