Crystal Burnett Email & Phone Number

Woburn, Ma

Woburn, Ma

Waltham, Ma

Developed sales pipeline report from Salesforce.com extract. Using MS Excel pivot tables created summaries for line of business and individual sales team. Formatted data from a commercial contact list for upload to Salesforce.com. Used Excel "Vlookup" to identify existing contacts for update of titles, phone numbers, and email addresses.Assisted marketing gather information for trade shows and conferences, registered for booth space as needed.

Lynnfield, Ma

Order management and quote process for Bb major partners, content providers, and K12 clients. Consulted on presales administrative activities and processed signed Partner agreements for delivery of software licenses, and services. Collaborated with business development team and IT to define and deliver an online renewal process with payment by credit card. This process improved the turn-around time for renewed license delivery. Integrated and reconciled renewal data for WebCT, ANGEL clients on PeopleSoft, also assisted in the integration of client renewal data on Salesforce.com for Elluminate and Wimba.

Billerica, Ma

Prepared quarterly documentation for payment of royalties.Audited reports for data integrity. Developed efficient data gathering routines to reduce administrative costs.

Billerica, Ma

In collaboration with the IT department, successfully implemented several process enhancements including an automatic feed of purchase orders to European manufacturing database, price increase routines for repetitive billing, a time reporting database, and an improved sales price configurator. Responsibilities included testing, documentation and user training.

Billerica, Ma

Gathered and documented the functional requirements to replace legacy systems for order entry, billing, repetitive billing, product price file, credit review, collections and cash applications.Executive search team recommended a cost effective software package to replace legacy system. As a member of the implementation team, audited conversion data and developed user documentation and training materials for order entry and billing.

Billerica, Ma

Facilitator for quality improvement teams. Conducted needs analysis and developed training topics for annual finance staff meeting. Developed and documented operating guidelines and business practices.

Nyc, New York

Provided presales support for product pricing and configuration. Reviewed customer signed agreement for major customer. Certified accuracy of product configuration, pricing, scheduling, forecasting, performance and revenue tracking.Launched administrative routines to efficiently process orders to meet strict customer installation schedules. Coordinated 100 installations per week. Supervised two direct reports and temporary help as business required.Established good working relationships with customer, factory schedulers, and shipping for quick problem resolution.