Crystal Walker Email & Phone Number

Jacksonville, Florida, United States

Agile product owner of multiple teams and programs, including third-party SaaS products, Value Stream Architecture, Organizational Change Management (OCM), and Continuous Improvement, providing program leadership to ~30 associates and key deliverables to executive stakeholders. Program Leadership• Managed strategy and operations of value stream architecture (continuous improvement), inclusive of hiring, performance management, and professional development. • Restructured the OCM program to increase organizational impact and employee engagement. • Rebranded the continuous improvement program to improve alignment with the organization’s needs. • Assumed ownership of and repaired multiple lagging programs to improve performance. • Initiated a transition in value stream management tooling to produce a consolidated technology stack and lower costs. • Increased operational efficiency by implementing workflows and automating processes. • Identified, tracked, and managed program key performance indicators (KPIs) to maximize value and quality, control costs, and increase efficiency.• Used qualitative (stakeholder feedback) and quantitative (metrics) data to assess product value and improve performance. • Created quarterly release plans at PI planning in a scaled agile environment. • Collaborated with stakeholders and teammates to gather product ideas and refine requirements.• Created standards, procedures, and playbooks to optimize team performance and business impact. • Defined learning objectives and sourced content for self-paced learning paths. • Developed and delivered training materials related to value stream management and agile. Technology Lead • Served as technical lead for continuous improvement of technology and frameworks. • Established the product strategy, roadmap, and metrics (KPIs and OKRs). • Performed as the technical SME for owned products and related skills. • Completed user acceptance testing (UAT) of new releases.

Jacksonville, Florida

• Identified more than $1 million in efficiency improvement opportunities by leveraging process identification and optimization tools, including process modeling and simulation, data analysis, and industry research.• Created and presented customer journey maps to build stakeholder confidence in new processes. • Developed multiple procedures, tools, and training sessions to enhance internal operations. • Led process improvement projects, conducted analysis, captured workflows, and developed recommendations. • Evaluated value stream performance and identified potential improvement areas and related cost benefits. • Scrum master for an agile team (rotational duty). Facilitated agile ceremonies, removed blockers, and led quarterly planning. • Promoted to Product Owner based on strong performance in the role.

Downers Grove, Illinois, United States

• This was a unique contract that I dedicated my personal time to allowing me to leverage my training and PM skills towards a professional development opportunity.• Authored the official study guide for the IT Project Management certification, CompTIA Project+, version PK0-005.• Drafted concepts for supporting materials, including interactive training and videos. • Designed and authored multiple online training courses on project management, including authoring the primary content, interactive labs, and quizzes. • Created instructor guides for interactive project management training.

Saginaw, Michigan

• Served as a lean coach to management, indirect employees, and hourly employees.• Introduced the lean methodology known as Toyota kata to the company. It has since been adopted as the primary learning standard for new lean learners.• Developed management training materials for a global audience covering multiple lean topics, including lean management systems, coaching, and improvement kata.• Standardized the inventory control process in a components department, leading to increased accuracy and efficiency in the inventory management process.• Redesigned the control process in a robotics cell, resulting in a 20% efficiency improvement.• Removed unnecessary inspections from a manufacturing value stream, resulting in a 61% overtime reduction and a 31% increase in daily output.

Blythewood, Sc

• Led multiple projects each year. Managed cost, scope, and time to achieve targets. Designed annual roadmaps to plan critical lean project work. Strong track record of on-time delivery and positive return on investment (ROI). • Mentored colleagues through their Green Belt and Black Belt certifications and projects.• Developed a new skills training program that resulted in a 16% reduction in employee turnover by implementing a rigorous orientation and evaluation process.• Directed a cross-functional value stream mapping project in shipping. Results included improved prioritization, 95% lead time reduction, 58% floor space reduction, and 50% labor reduction.• Served on the workgroup responsible for developing lean and Six Sigma training materials, planning and delivering sessions, and establishing the global strategy for the company’s lean initiative.• Oversaw the operations of the site’s lean manufacturing program and kaizen suggestion system.• Piloted lean manufacturing in the Distribution Center; implemented the first kaizen suggestion system in the department. Efforts supported KPI improvements, such as reduced PPM by 20% and cost per unit by 15% each year.• Implemented the first pull system in the department. Results included improved communication, labor reductions in all departments, and a 54% reduction in lead time.• Led a PDCA workshop to implement the first conversion from a production line to a work cell in the department, resulting in a 66% reduction in labor.• Used Excel and regression modeling to design shift modeling templates to test peak season staffing scenarios.• Facilitated multiple layout improvements in the warehouse storage area to improve safety, efficiency, and capacity. Standardized staging strategy, formalized pick lane assignment standards, and coordinated with suppliers.• Used Scrum to fast-track a Black Belt project focused on training, resulting in a significant improvement in less than four months.

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Science - Bs, Information Technology

Bachelor Of Science (Bs), Business - Marketing Management