Crystal Garcia Email & Phone Number

Houston, Texas, United States

✦ Provides strategic leadership, oversight, and technical expertise for a national 3PL logistics company, reporting directly to the Chief Operating Officer and directing and supervising a comprehensive team of three director-level leaders✦ Provides consultation in Emergency Management and Business Continuity to more than 20 businesses and two state agencies in both corporate and government sectors; assists with more than 100 disaster specific MOU’s from vendor selection to signature for mutual aid✦ Assisted more than 10 California businesses to be validated for continued operations during COVID-19 restrictions✦ Worked with the Chief Operating Officer to align regions with the FEMA regions for a more robust alignment in the event of a disaster or activation of an Emergency Operations Center (EOC) impacting the business✦ Launched three new sites in 2020 amid a global pandemic by assessing risks and hazards and applying risk mitigation successfully ✦ During COVID-19, the EOP recovery strategies and actions were tested restoring all critical systems expeditiously.✦ Collaborated with critical business during the COVID-19 pandemic to adjust for the influx of work to mitigate customer service issues✦ Oversees the deployment of all comprehensive Security, Emergency Management, Business Continuity, and EH&S programs across multiple logistics warehouses across the country

Houston, Texas, United States

✦ Developed a comprehensive Emergency Management Program utilizing an all-hazards and best practice approach in accordance with federal, state, local, and industry standards, policies, laws, and regulations; increased Emergency Management engagement by more than 50%.✦ Developed a comprehensive Continuity of Operations Plan (COOP); recognized as industry best practice.✦ Planned, coordinated, conducted, and evaluated disaster/emergency exercises in accordance with the Homeland Security Exercise & Evaluation Program (HSEEP); Prepared more than 5,000 employee’s and 20 businesses on how to respond to emergencies and continue business after an incident

United States

✦ Developed, directed, conducted and implemented many diverse online and onsite education programs to serve the needs of businesses✦ Provided leadership in planning, developing, implementing and modifying production of Undeniable personal and professional development courses✦ Conducted motivational/inspirational keynotes around the country✦ Conducted leadership and resiliency training utilizing a blend of delivery methods✦ Managed accounting records, invoices, financial reports, financial statements and other documents, using Microsoft suite software

Chisago, Mille Lacs, & Sherburne Counties

✦ Facilitated regional (> 170,000 population) operations and strategic planning for emergency management and business continuity through coordination with city, county and state emergency management organizations and agencies✦ Constructed the first healthcare focused Active Threat / Active Shooter Training; Collaborated with Security Services, Regional Community Partners, the Minnesota Bureau of Criminal Apprehension, and Homeland Security✦ Monitored and ensured compliance with all local, state, federal and healthcare related regulatory standards; Completed two hospital surveys with zero findings✦ Reviewed, updated, and revised emergency preparedness and business continuity policies and procedures collaborating with hospital executives, department heads, and community partners✦ Planned, coordinated, conducted, and evaluated disaster/emergency exercises in accordance with the Homeland Security Exercise & Evaluation Program (HSEEP); One of two regions in the state maintaining the Radiological Emergency Preparedness Program (REPP); managed 5 grants✦ Implemented the Hospital Incident Command System (HICS) and the Emergency Operations Plan (EOP) in response to real or planned events; HICS staff are trained in HICS and in their Incident Specific Roles

Fort Bliss, Texas

✦ Managed the Medical Sustainment Program, Medical Skills Reset Program, and the Emergency Medical Services Accreditation for Fort Bliss, Texas in accordance with Army regulations and Texas legal requirements; Maintained course schedules, professional development and coach and counsel for more than 2,000 students✦ Designed programs utilizing a blend of delivery methods (distance learning, eLearning, instructor-led training, self-directed toolkits); Ranked #1 in the Department of Defense and #1 in the United States Army✦ Increased training numbers by almost 400% in the first 120 days; effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments✦ Conducted logistics and supply chain management duties; researched, compiled data, and prepared financial reports and managed throughput of equipment and material in excess of $1.5M

Fort Bliss, Texas

✦ Managed three direct reports inline with specific and measurable performance standards through MBO’s; maintained work schedules, PTO, and follow-up for all personnel; ranked in the top 5% of Army leaders in evaluation, education, development, and training✦ Created and led implementation of best-in-class leadership learning and development strategy; recognized as a best practice and adopted United States Army wide✦ Increased the retention rate across the organization by more than 30% and streamlined the talent management process increasing revenue and customer satisfaction✦ Managed an executive office budget in excess of $35K; maintained accounting records, invoices, financial reports, financial statements and other documents to ensure compliance with financial policies and procedures such as inventory accuracy and control, using Microsoft suite software✦ Conducted logistics and supply chain management duties; researched, compiled data, and prepared financial reports and managed equipment and material in excess of $250K✦ Managed office physical security and visitor screening for a 200-bed military hospital; determined access control and accessibility to key executive personnel while maintaining a secure work environment; Met with key community leaders, stake holders, individuals, special interest groups and others on behalf of executives, committees and board of directors building community relations and trust-based relationships; recognized for actions in a real-world active shooter event ✦ Processed and managed military legal records, court martial filings and congressional investigation cases; streamlined the tracking process by more than 60% for legal documents through command channels

Hopewell, Va

✦ Increased revenue by more than 30% by coaching staff on effective prospecting and lead development; Ranked #1 cleaning service in less than one year✦ Increased productivity by 20% simultaneously decreasing headcount by 10%✦ Maximized driver time and efficiency by reorganizing schedules and workloads✦ Developed and launched commercial cleaning services; awarded three commercial contracts in less than six months

Fort Bragg, Nc

✦ Managed seven direct reports; maintained work schedules, PTO, specific and measurable performance standards through MBO’s, professional development and performance reviews✦ Conducted key professional training of more than 60 personnel for a special global response team; Operations had pentagon-level visibility✦ Managed critical military equipment and sensitive weapons systems in excess of $5M for global efforts; equipment remained operational and prepositioned for rapid movement; recognized as a best practice Army wide✦ Negotiated with competing stakeholders, Federal interagency and/or State, Tribal, local government, and private organizations while maintaining focus on set objectives and developed and implemented recovery support strategies for the months and years post disaster✦ Generated new concepts and evaluated long range projects as it relates to the National Disaster Recovery Framework (NDRF)✦ Collaborated in creating Recovery Support Strategy (RSS) with departments and agencies who are responsible for Recovery Support Functions (RSFs)

Fort Bragg, N.C / Kabul, Afghanistan

✦ Directed, supervised, and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel in a combat environment while assigned in Afghanistan; 12 direct reports✦ Managed critical military and medical transportation assets and equipment, sensitive weapons systems, and critical supply chain materials required for global efforts in excess of $1M✦ Coordinated forward operating base medical logistics and supply chain support to include transportation assets during operations throughout Afghanistan serving more than 3,000 personnel across 20,000 road miles monthly; Maintained the perseverance to drive and sustain the changes, while being resilient and flexible, and inspiring and motivating the team✦ Planned, implemented, and administered key professional training and educational programs and services to more than 100 personnel in a Tier III medical facility including personnel administration, training, and coordination of medical and nursing staff and equipment

Fort Campbell, Ky, Fort Bragg, Nc, Haiti, And Afghanistan

✦ Managed two medical clinics with 16 direct reports in support of a humanitarian assistance operation in a third world country✦ Conducted key professional training to more than 60 associates in emergency medical procedures; prepared new team members for emergency medical scenarios and performance of duties under extreme conditions✦ Managed the supply chain for medical equipment receiving over $1.8M worth of new critical medical supplies in preparation for global deployment✦ Developed written standard operating procedures for supply chain management, medical transportation support and delivery cycles, coordinated all ground and air medical transportation for medical evacuations in an area of operation the size of the state of West Virginia✦ Decreased medical transportation evacuation response times by more than 30% with structured route/asset improvements✦ Mentored and trained more than 90 Afghan local national medical personnel in U.S. medical procedures medical procedures, ensuring technical and tactical proficiency

Khost & Gardez, Afghanistan / Fort Campbell, Ky

✦ Managed four direct reports; maintained work schedules, PTO, specific and measurable performance standards through MBO’s, professional development and performance reviews✦ Conducted more than 1,500 hours of driver’s training to include pre-trip inspections, defensive driving and vehicle maintenance✦ Managed all aspects of leadership training lifecycle, to include ongoing training programs, development of future training programs, and training consultation✦ Trained and instructed more than 800 hours of Emergency Medical Technician - Basic Course material using extensive personal experience and knowledge to improve training experience✦ Logged over 1,500 miles under normal and emergency conditions without any accidents or safety violations

Tulsa, Oklahoma Area

Master Of Science Criminal Justice (Ms-Cj), Criminal Justice/Law Enforcement Administration

This degree in Criminal Justice is to both broaden and enhance my ability to understand, analyze and evaluate issues that confront.

Bachelor Of Science Criminal Justice (Bs-Cj), Law Enforcement Courts, The Justice System, And Corrections

This degree focuses on the field of criminal justice with concentrations in law enforcement courts, the justice system, and corrections..

High School Diploma