Crystal Garcia Email & Phone Number

New York, New York, United States

● Built an efficient project management framework within Monday.com, improving company organization and task prioritization while supporting onboarding and troubleshooting needs.● Streamline campaign workflows and platforms, enhancing team productivity. Continue to manage Monday.com, onboarding new team members and third parties (AdOps, consultants), created/monitored ticket queues, and provided troubleshooting and solutions to optimize campaign/task tracking.● Coordinate with sales, editorial, campaign management, and AdOps teams to ensure seamless campaign launches and execution, adhering to deadlines and quality standards.● Serve as a liaison between clients and internal teams for special programs, ensuring all stakeholders were aware of key dates and critical information while maintaining seamless communication.● Support the Jabot Podcast by managing the booking process for interviewees, scheduling interviews, and keeping the production schedule updated.● Conduct thorough quality assurance to maintain high standards across all campaign deliverables and troubleshoot issues effectively.

Greater New York City Area

● Capture and track all client needs, requests and communications coming from status calls, ad hoc calls, email, and Microsoft Teams requests● Track project deliverables utilizing Microsoft Planner● Create timelines and schedules specific to assigned projects● Facilitate internal and external (client) communication related to campaigns and ad hoc/ongoing deliverables through weekly client calls ● Understand project and contract scope, communicate scope creep concerns to VP, Account Management● Create and implement internal team trainings on processes and tools● Create and implement strategies and processes to streamline client and internal teams day to day; client project tracker, billing process and media authorization process● Assist and manage processes for agency new business pitches● Managed transition from shared drive to Microsoft Teams for internal team, and larger agency● Created and maintained client and internal team folder structure● On-boarded agency’s first digital planning and buying tool Prisma

New York, New York

● Setting up internal and external kickoff calls to review project requirements and deadlines● Ability to work with clients and internal teams to produce Integrated Marketing solutions that have been sold to clients (B2B, healthcare, finance, benefits, technology industries)● Strong understanding of digital advertising, account based marketing and custom content (video, webinars, podcasts, white papers, executive summaries, email marketing, online articles, micro sites/resource centers)● Establishing and creating productions schedules, milestones and deadlines with clearly defined deliverables● Excellent communications skills and the ability to keep projects on track across multiples teams and clients● Pipeline management and multi-tasking many projects with tight turnarounds and deadlines● Communicate success results and metrics back to the clients to increase future opportunities

Masters, Marketing & Public Relations

Bachelors In Marketing, Marketing And Fashion Merchandising