Crystal Garrigus Email & Phone Number

Plano, TX

• Write copy descriptions for product listings to include appropriate search engine optimization (SEO) techniques.
• Develop and cultivate strong customer relations by answering requests and complaints in a timely manner.
• Design unique items utilizing web and trademark searches to ensure no overlap exists.
• Negotiate cost-effective pricing for commercially available products.
• Utilize social media to drive traffic to the company website.
• Stay current with market trends to determine optimal pricing of goods and to generate design ideas.

Atlanta, Georgia, United States

Plano, TX

• Write search engine optimized (SEO) copy to build web traffic for web-based companies.
• Incorporate SEO keywords and tags into copy for websites to ensure major search engines will produce sites in search results.
• Rewrite blog posts, social media content, and product descriptions for improved SEO
• Produce original content for product descriptions, social media branding, and website landing pages.
• Edit website content for grammar, spelling, and generalized content errors.

Irvine, California, United States

• Participate in contract management activities including contract document reviews, NDAs (non-disclosure agreements), Teaming Agreements (TAs), and employment contracts.
• Perform daily administrative tasks that support the functionality of the marketing team.
• Prepare and distribute promotional materials.
• Compose marketing literature including brochures, press releases, and online campaigns.
• Act as a point of contact with executives, employees, clients, and other external partners.
• Make travel arrangements and provide detailed itineraries for all executive travel.

Rockville, Maryland

• Manage a personal staff of four employees including one assistant, two administrative assistants, and one clerical.
• Responsible for all aspects of human resource management for an office of 150 employees.
• Responsible for recruiting, interviewing, and selecting qualified candidates to fill vacant positions.
• Take appropriate action with regard to resolution of employee issues to include complaints and misconduct.
• Maintained two federal buildings including design, space allocations, installations, and refurbishments.
• Evaluated budgetary and fiscal data for consistency with previous estimates, current levels of program operations, and anticipated changes in mission, staffing and funding levels.

Rockville, Maryland

• Worked with Management Officer (MO) in all aspects of workflow processes, daily productivity, and personnel management strategies to improve overall business functions.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Advised MO and Program Director on operational matters and assisted in the formulation of basic policy directives.
• Mediated jurisdictional and operational issues that arose with regard to program budgets, employee training and on-boarding activities, recruitment, and employee termination procedures.
• Oversaw procurement and property matters, developed space plans, and managed all facilities and space management activities.
• Managed human resource actions including personnel actions, awards, training, and confidential filer’s reports.

Rockville, Maryland

• Conducted research on procurement, resource allocation, staff training, and facilities activities.
• Wrote detailed operating procedures, job descriptions, and budget analysis reports and presentations.
• Acted as liaison to Program Director on all matters concerning human resources and facilities activities.
• Acted as catalyst for changes to administrative and program policy.
• Reviewed correspondence in all aspects of human resources activities submitted for approval to assure the views of brevity, tone, and style of the program are met and, if not, rewrote to Director’s expectation.

Rockville, Maryland

• Provided support to the Administrative Officer (AO) in areas of financial management, personnel management, procurement and property matters, safety and space issues.
• Prepared reports for fiscal year budget, status of facilities issues, renovation projects, and employee retention rates.
• Conducted interviews, screened potential employees, and advised management in the final selection of clerical personnel, scientific professionals, and technical support staff.
• Prepared training plans, conducted training courses, and reviewed all training requests for program need.

Rockville, Maryland

• Maintained subsidiary files of domestic travel and permanent change of station for headquarters employees.
• Processed foreign travel to include auditing, scheduling, and coding of travel advances, and travel vouchers.
• Determined approval, suspension or denial of travel payments.
• Prepared month-end listings for the reconciliation process and billed to the appropriate vendors.
• Prepared travel orders, vouchers, payments, and daily reports for management approval.

Rockville, Maryland

• Served as liaison between FDA and Department of Health and Human Services (DHHS) regarding employee pay and leave.
• Coordinated resolution of discrepancies between employee data and time and leave calculations.
• Conducted training courses for designated agents and timekeepers.
• Performed periodic review of timekeepers’ work to include time cards and documents received for submission to the Office of Personnel Management (OPM).
• Provided authoritative answers to complex problems raised by employees with regard to payroll, leave, benefits, taxes, retirement, allotments, and awards.
• Participated in collection efforts during the termination or separation process before liquidating indebtedness to the agency.

Bachelor'S Degree, Organizational Management

Certified Professional