Crystal Bailey Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

This role entails managing both the hospital and medical claims team, making up 2/3 of the claims department. I am responsible for people leadership and support, process updates, change management, project management, continuous improvement, reporting, resource allocation, hiring and onboarding, staff rostering/planning and more.

Sydney, New South Wales, Australia

This role saw me managing the medical claims team. I was responsible for people leadership and support, process updates, change management, project management, continuous improvement, reporting, resource allocation, hiring and onboarding, staff rostering/planning and more.

Sydney, New South Wales, Australia

As the Claims Service Specialist/2IC I was responsible for day to day management and support for the hospital claims team including resource allocation, reporting, auditing, quality assurance, training, complaints handling, system testing, onboarding of new staff, assisting the team with any enquiries and being the go-to person. I was also responsible for assessing high cost or complex claims and reviewing medical and clinical information to substantiate claim benefits.

Sydney, New South Wales, Australia

In this role I was responsible for end to end assessing of private hospital claims, including high cost and complex claims and ensure that claims are assessed and finalised within contractual requirements. I was responsible for reviewing medical and clinical documentation to support claims benefits, quality assurance and responding to any provider enquiries regarding claims payment or short payment (via phone and email). As part of claims assessing, I am required to have in-depth knowledge of how hospital contracts and their clauses work.

Sydney, New South Wales, Australia

In this role I was responsible for data entry, superior customer service, sales, benefit quotes, paid claim enquiries, patient hospital eligibility checks, having a high understanding and extensive knowledge of private and public healthcare, liaising with patients, medical providers and hospital staff and being supportive and empathetic towards client’s needs in difficult life situations.

Parramatta, New South Wales, Australia

In this role I was responsible for performing pre-employment medical screening, administration, medical reception and account billings. Services that I provide to patients include visual acuity and colour vision testing, audiometry testing, electrocardiography’s (ECG’s), spirometry testing, urinalysis and drug and alcohol testing whilst maintaining infection control.

Seven Hills, New South Wales, Australia

In this role I was responsible for data entry, administration and reception, issuing and returning of stock, entering sales into internal databases, reading floor plans, receiving purchase orders, ordering stock, processing contractor invoices for payment and processing supplier credit invoices. My role at Carpet Call was extremely busy, this role saw me meeting tight deadlines and working under pressure with ease. This role required me to think outside the box and use initiative.

Parramatta, New South Wales, Australia

In this role I was responsible for data entry, superior customer service, sales, accounts receivable, insurance claims quotes, paid claim enquiries, patient hospital eligibility checks, having a high understanding and extensive knowledge of private and public healthcare, liaising with patients, medical providers and hospital staff and being supportive and empathetic towards client’s needs in difficult life situations. I was also responsible for administration such as scanning, emailing, letters and faxes.

Sydney, New South Wales, Australia

In this role I was responsible for customer service, an excellent phone manner, data entry, sales, accounts receivable, insurance claim quotes, paid claim enquiries, patient hospital eligibility checks, high order knowledge of private and public healthcare and Liaising with patients, medical providers and hospital staff.

Business Analysis & Process Management

Coaching As A Leadership Style