Crystal H. Email & Phone Number

Memphis, Tn, Us

Memphis, Tennessee, United States

Greater Memphis Area

Software Training Specialist specializing in financial services.• Provides recommendations to Customer Support Management on gaps & opportunities for training material & methodology.• Lead org-wide trainings communicating important product updates, rollouts, and process changes.• Analyze training needs to develop new training programs or modify and improve existing programs.• Continuously improve training programs to maximize the training effectiveness• Evaluate training programs, learning methodologies, strategies and technologies to continuously improve training programs and ensure alignment with business needs• Participate in and conduct company training programs

Memphis/Germantown, Tn

Facilitation and delivery of operational and sales training to 200+ bank employees. New hire training and onboarding, up-training, cross-training, and advanced learning initiatives. Content included product, process, systems, policies and procedures that aligned with corporate mission and values. Modeled appropriate behavior and mentored participants through career development achieving set operational and sales goals. Classroom preparation, facilitation, and post-training activities included sign-in sheets, evaluations, printed course materials, program updates, accurate workbooks, LMS data entry of attendance, and performance reports to management with information including achievements, learning gaps and suggestions for increased quality performance. Delivered training to participants included tellers, financial services representatives, managers, and business development officers in skill development and increased knowledge for success.Training Achievements:• Selected as Exclusive Trainer for new software reveal of operating system for 250+ employees. • Created job aids and tools for effective supplemental workshops to enhance learning.• Collaborated with Regional Officers to design and implement additional training for set groups.• Volunteered field training in branch setting to support and mentor employees with one-on-one coaching and development to ensure accuracy and effectiveness. • Trainer Effectiveness Scorecard: 95%. • Initiated and designed Training Newsletter with content of information and class marketing. • Training Readiness: Classroom, Virtual, eLearning, and Blended environment.• Selected for task force team developed to ensure accurate content management.

Memphis, Tn

Banking Enrichment Classes

Bachelor'S Of Science, Biology, General