Customer Support Specialist
CurrentManage all inbound and outbound support requests related to the network, provide administrative bridge management and oversight during network events/outages, categorize issues for escalation to appropriate technical teams, documenting and prioritizing all incidents, outages and performance alerts, notify customer and third-party service providers of issues, outages and remediation status, perform basic systems testing and operational tasks, work with internal and external technical and service teams, coordinate issues to resolution within defined SLA, perform handover functions to incoming shift team members.