Nick Calderone Email & Phone Number

United States

Manage teams of Business Analysts, overseeing hiring, training and professional growth of individuals.Map process activities to identify shortfalls and propose options to rectify operational inefficiencies.Analyze current business trajectory and create defined roadmaps with milestones to track progress.Research and compile tailored weekly data analytics and project tracking reports for business stakeholders and senior executive leadership utilizing Rally Business Technology.Increased team production output by approximately 25% by creating design templates for new Business Analysts and crafting new streamlined workflow processes.Interface across multiple enterprise branches nationally and globally to promote transparency on resources, initiative, process, and operational topics with other disciplines.Drive initiatives and manage entire project lifecycles for business stakeholders and technology firms.Build and maintain new and existing relationships with clients as well as vendors for continuity.Represent Monetary Systems applications in both internal and external sessions such as meetings with vendors, requests for proposal, new initiative discussions.Design and promote departmental initiatives aimed at growing product knowledge and discipline-specific skills among Business Analysts teams.

Daphne, Al

Maximize operating performance of organization to achieve overall company goals. Improve overall company growth through process optimization and scalability planning and implementation. Oversee and direct all company operations and engineering teams for a national communications company. Develop and implement training curriculum for new hires and support teams. Oversee customer and sales support, project management, product lifecycle, installations, and inventory control and logistics. Company liaison for supplier and vendor relationships.

Birmingham, Alabama Area

Btech is a professional IT consulting company in Birmingham, AL that provides an array of mission-critical, managed IT services to area businesses. As Director of IT Operations, I provide leadership, overall direction, supervision, and planning for a team of IT Specialists who support our clients with services ranging from networking, hardware, and cloud computing to offsite and online backup, disaster recovery, and around-the-clock network protection.

Birmingham, Alabama Area

Advance Central Services is the company that supports Advance Local, the 5th largest publisher in the US. Provided IT support services for a digital enterprise company consisting of users across multiple states and cities. Examples of services include technical support, troubleshooting, software and hardware installation, as well as telecom services. Installed and configured multiple network infrastructure components including servers, routers and switches and was instrumental in planning and executing a data center relocation. Managed project initiatives for multiple new site construction and implementations for new building locations. Also responsible for technical documentation and network diagrams for site locations. Appointed as project manager for domain migration and implementation of local domain to national domain structure across the enterprise.

Mobile, Alabama Area

Responsible for providing technical support for voice and data clients. This includes RDP sessions, terminal server maintenance, and telnet sessions to remote clients as well as troubleshooting over the phone. Also provide hardware support, analysis, repairs and upgrades to existing systems as well as software upgrades. Provide user account maintenance through MS Active Directory for Windows and Linux clients as well as Broadsoft M6 for VOIP clients. Provide remote support and onsite installation, repair and mapping of voice and data lines (Cat5, Cat5e, Cat6 and Fiber) as well as printers, servers, routers and switches. Also manage cellular accounts and support as well as hosted email servers and private domain servers.

Spanish Fort

Held various and diverse job titles while growing and promoting within the company at an accelerated rate. Responsibilities included: customer service and management, inventory control and management, merchandising, pricing control, conducting educational seminars to the public, coaching/training and management of employees, department auditing, policy implementation, departmental marketing, event planning and brand management. All positions require extraordinary attention to detail along with self motivation, the ability to lead a team and excellent customer service skills.

Daphne, Al

T.H.I.S was a general contracting company that specialized in residential home remodeling, new construction and custom renovations. As Founder and CEO, I managed the business, negotiated contracts, sought out real estate investment opportunities and managed all job sites.