Crystal Lawrence Email & Phone Number

Dallas-Fort Worth Metroplex

● Support Drug & Alcohol project managers and team leaders with cases and requests by timely responding to inquiries from team, stakeholders and vendors.● Perform tasks within databases and external portals to ensure the appropriate forms have been completed in order to provide a prompt and thorough response.● Maintain up-to-date records for all pre-employment applicants, including test results, and making necessary corrections to any reporting discrepancies. ● Process daily reports of 100-200 completed drug tests, in order to ensure compliance with the appropriate Federal Aviation Administration and Company regulations.● Provide support throughout the Drug & Alcohol life cycle by ensuring regular communication, providing progress updates, offering guidance, responding to questions, and communicating decisions.● May perform other job duties as directed by Department Leader.

Dallas, Texas, United States

Main responsibilities and duties:• Review DOT mandated drug test results• Manages drug and alcohol testing results to ensure it is compliant with federal regulations and company policy• Ability to address abnormalities or other collection issues• Maintains an accurate record keeping of all Chain of Custody forms, tests and results• Prepares copies of the testing paperwork and communicate with appropriate stakeholders or third parties.• Acts as liaison with various company locations, Medical Review Officer, and Corporate executives• Maintains records of current qualifications and re-qualifications of CDL drivers and Safety-Sensitive maintenance employee mandated by the DOT and the FMCSA.

Dallas/Fort Worth Area

Process and maintain driver qualification files for new drivers. Verify driver compliance with Department of Transportation rules and guidelines. Ensure time- sensitive documents are received by the safety department for newly hired drivers. Create reports and disseminate weekly or monthly reports for new employees.

Dallas, Texas

Dallas, Tx

*Summer 2005 & 2006 Intern in Operations & Cosmetics departments*2007-2010 Catalog/Customer Service, Full-time Merchandise Merchandiser for Designer Jewelry & Handbags

Dallas/Fort Worth Area

*Acquire knowledge about insurance policies and regulations*Demonstrate skills and tactics on how to best assist customers.*Use strong communication skills to answer inbound calls *Properly and diligently handle customer inquiries, *Thoroughly explain insurance coverage and update policies.