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As a Program Specialist at HireGenics, I support Drug & Alcohol project managers and team leaders with cases and requests, ensuring compliance with federal regulations and company policies. I have over four years of experience in this field, previously working as a Drug and Alcohol Program Manager and a Compliance Associate at Greyhound Lines, Inc.I excel at performing tasks within databases and external portals, maintaining up-to-date records, processing daily reports, and communicating with various stakeholders and vendors. I also have strong skills in written communication, auditing, and data analysis, which I use to organize and present information clearly and accurately. I enjoy being the liaison between my team, customers, and partners, and I seek to make work fun, productive, and seamless for everyone. I am a life-long learner, always looking for ways to improve myself and my projects, and I recently discovered agile and its benefits for project management.
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Program SpecialistHiregenics May 2022 - Apr 2024Dallas-Fort Worth Metroplex● Support Drug & Alcohol project managers and team leaders with cases and requests by timely responding to inquiries from team, stakeholders and vendors.● Perform tasks within databases and external portals to ensure the appropriate forms have been completed in order to provide a prompt and thorough response.● Maintain up-to-date records for all pre-employment applicants, including test results, and making necessary corrections to any reporting discrepancies. ● Process daily reports of 100-200 completed drug tests, in order to ensure compliance with the appropriate Federal Aviation Administration and Company regulations.● Provide support throughout the Drug & Alcohol life cycle by ensuring regular communication, providing progress updates, offering guidance, responding to questions, and communicating decisions.● May perform other job duties as directed by Department Leader. -
Drug And Alcohol Program ManagerGreyhound Lines, Inc. Feb 2020 - May 2022Dallas, Texas, United StatesMain responsibilities and duties:• Review DOT mandated drug test results• Manages drug and alcohol testing results to ensure it is compliant with federal regulations and company policy• Ability to address abnormalities or other collection issues• Maintains an accurate record keeping of all Chain of Custody forms, tests and results• Prepares copies of the testing paperwork and communicate with appropriate stakeholders or third parties.• Acts as liaison with various company locations, Medical Review Officer, and Corporate executives• Maintains records of current qualifications and re-qualifications of CDL drivers and Safety-Sensitive maintenance employee mandated by the DOT and the FMCSA. -
Compliance AssociateGreyhound Lines, Inc. Apr 2017 - Feb 2020Dallas/Fort Worth AreaProcess and maintain driver qualification files for new drivers. Verify driver compliance with Department of Transportation rules and guidelines. Ensure time- sensitive documents are received by the safety department for newly hired drivers. Create reports and disseminate weekly or monthly reports for new employees. -
EducatorIrving Isd Aug 2013 - Jun 2015 -
TeacherIrving Isd Aug 2013 - Jun 2014 -
TeacherDallas Isd Aug 2010 - Aug 2013Dallas, Texas -
Merchandise CoordinatorNeiman Marcus 2004 - 2010Dallas, Tx*Summer 2005 & 2006 Intern in Operations & Cosmetics departments*2007-2010 Catalog/Customer Service, Full-time Merchandise Merchandiser for Designer Jewelry & Handbags
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Customer Service RepresentativeGeico Jun 2007 - May 2008Dallas/Fort Worth Area*Acquire knowledge about insurance policies and regulations*Demonstrate skills and tactics on how to best assist customers.*Use strong communication skills to answer inbound calls *Properly and diligently handle customer inquiries, *Thoroughly explain insurance coverage and update policies.
Crystal Lawrence Skills
Crystal Lawrence Education Details
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Business Administration And Management, General
Frequently Asked Questions about Crystal Lawrence
What is Crystal Lawrence's role at the current company?
Crystal Lawrence's current role is Program Specialist | Auditing, Compliance.
What is Crystal Lawrence's email address?
Crystal Lawrence's email address is mi****@****hoo.com
What schools did Crystal Lawrence attend?
Crystal Lawrence attended Prairie View A&m University.
What are some of Crystal Lawrence's interests?
Crystal Lawrence has interest in Children, Education, Mentoring, Reading, Retail.
What skills is Crystal Lawrence known for?
Crystal Lawrence has skills like Customer Service, Retail, Management, Microsoft Office, Leadership, Time Management, Critical Thinking, Teamwork, Coaching, Microsoft Excel, Team Oriented, Powerpoint.
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