Crystal Lawrence Email & Phone Number

Dallas-Fort Worth Metroplex

• Support Drug & Alcohol project managers and team leaders with cases and requests by timely responding to inquiries from team, stakeholders and vendors.
• Perform tasks within databases and external portals to ensure the appropriate forms have been completed in order to provide a prompt and thorough response.
• Maintain up-to-date records for all pre-employment applicants, including test results, and making necessary corrections to any reporting discrepancies.
• Process daily reports of 100-200 completed drug tests, in order to ensure compliance with the appropriate Federal Aviation Administration and Company regulations.
• Provide support throughout the Drug & Alcohol life cycle by ensuring regular communication, providing progress updates, offering guidance, responding to questions, and communicating decisions.
• May perform other job duties as directed by Department Leader.

Dallas, Texas, United States

• Main responsibilities and duties:
• Review DOT mandated drug test results
• Manages drug and alcohol testing results to ensure it is compliant with federal regulations and company policy
• Ability to address abnormalities or other collection issues
• Maintains an accurate record keeping of all Chain of Custody forms, tests and results
• Prepares copies of the testing paperwork and communicate with appropriate stakeholders or third parties.

Dallas/Fort Worth Area

Process and maintain driver qualification files for new drivers. Verify driver compliance with Department of Transportation rules and guidelines. Ensure time- sensitive documents are received by the safety department for newly hired drivers. Create reports and disseminate weekly or monthly reports for new employees.

Dallas, Texas

Dallas, TX

*Summer 2005 & 2006 Intern in Operations & Cosmetics departments*2007-2010 Catalog/Customer Service, Full-time Merchandise Merchandiser for Designer Jewelry & Handbags

Dallas/Fort Worth Area

*Acquire knowledge about insurance policies and regulations*Demonstrate skills and tactics on how to best assist customers.*Use strong communication skills to answer inbound calls *Properly and diligently handle customer inquiries, *Thoroughly explain insurance coverage and update policies.