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Crystal P. Email & Phone Number

Client Services Manager at Mediahawk
Location: Milton Keynes, England, United Kingdom 13 work roles 2 schools
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Current company
Role
Client Services Manager
Location
Milton Keynes, England, United Kingdom
Company size

Who is Crystal P.? Overview

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Quick answer

Crystal P. is listed as Client Services Manager at Mediahawk, a company with 23 employees, based in Milton Keynes, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Crystal P..

Crystal P. previously worked as Head of Customer Success at Twentyci and Customer Success Operations Manager at Twentyea. Crystal P. holds Msc from Ioe - Ucl'S Faculty Of Education And Society.

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Email format at Mediahawk

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Mediahawk

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Profile bio

About Crystal P.

As a dedicated advocate for customer satisfaction and loyalty, I thrive in leading the way in developing strategies that guarantee our clients achieve their desired results. With a background in customer experience management, customer journey mapping and change management, I bring 16 years of expertise to my role as Head of Customer Success at TwentyEA.Guiding a team of skilled professionals, I cultivate an environment that values innovation and empathy. By truly understanding our clients' specific needs, we provide customised solutions that drive shared success.I strongly believe in establishing long-lasting relationships built on trust and transparency. By actively listening to our customers' feedback, we continuously refine our offerings to exceed expectations and by pairing this with advanced analytics and metrics, I empower our team to make informed decisions that enhance the customer experience and through actionable insights, we proactively tackle challenges and seize opportunities.I work closely with cross-functional teams to ensure our efforts align with the overall company objectives. By bridging the gap between customer requirements and product development, we guarantee our solutions evolve in line with market demands.Committed to ongoing learning and growth, I encourage the team to stay updated on industry trends and best practices. Only by embracing change and innovation, do we remain at the forefront, delivering unmatched value to our customers.

Current workplace

Crystal P.'s current company

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Mediahawk
Mediahawk
Client Services Manager
Milton Keynes, GB
Website
Employees
23
AeroLeads page
13 roles · 19 years

Crystal P. work experience

A career timeline built from the work history available for this profile.

Client Services Manager

Milton Keynes, GB

Head Of Customer Success

Current

My primary focus is on developing and implementing innovative strategies that drive client success. By utilising visionary leadership, a customer-centric approach, data-driven insights, collaboration with cross-functional teams, and a commitment to continuous improvement, I aim to elevate our customer success initiatives and foster sustainable growth for.

Mar 2024 - Present

Customer Success Operations Manager

Jul 2021 - Mar 2024

Customer Success Manager

Milton Keynes, United Kingdom

Jun 2019 - Jul 2021

Customer Success Executive

Milton Keynes, United Kingdom

Oct 2018 - Jun 2019

Product Support Specialist

London, United Kingdom

Jan 2015 - Jun 2018

Operations And Customer Service Manager

London, United Kingdom

Feb 2013 - Dec 2014

Logistics Coordinator - Contract

Voicevale Group

London, United Kingdom

Coordinated the supply chain of bulk commodities to a wide client base from blue chip companies to smaller manufacturing businesses. First point of contact for customer liaison regarding contract and spot purchase orders. In addition, assisted in tendering company purchase and sales contracts.

Nov 2012 - Jan 2013

Customer Success Manager

London, United Kingdom

The Salesforce Marketing Cloud is the world’s only unified social marketing suite, empowering brands to make better business decisions in marketing, sales and service. It unites the capabilities of Buddy Media, the world’s #1 social marketing solution, with the world’s #1 social listening platform, Radian6, and the world’s #1 cloud computing CRM provider.

Sep 2012 - Oct 2012

Customer Success Manager

Elstree

Develop a trusted advisor relationship to ensure that all Radian6 activities are closely aligned with the customer’s business goals and strategy, allowing the full potential of their Radian6 solution to be realized;Lead the adoption and execution of the customer’s Radian6 maturity model such that the phased roll-out of functionality, training and.

Sep 2011 - Sep 2012

Diagnostic Analyst

Promoting and managing the diagnostic process for both clients and consultants. Included managing relationships with clients and leveraging existing relationships to gain business and contribute to and expand revenue target. Point of knowledge and expertise for diagnostics and helping consultants understand options that are available which best meets.

Sep 2008 - Sep 2010

Bureau Test Assistant

SHL is considered the world leader in objective assessment in the workplace. Established as one of the main providers of on-line assessment, enabling clients to successfully manage people performance.Managing relationships with Human Resources Directors and other senior levels of management including CEO’s, Directors and board members to first line.

2007 - 2008 ~1 yr
Team & coworkers

Colleagues at Mediahawk

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2 education records

Crystal P. education

FAQ

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What company does Crystal P. work for?

Crystal P. works for Mediahawk.

What is Crystal P.'s role at Mediahawk?

Crystal P. is listed as Client Services Manager at Mediahawk.

Where is Crystal P. based?

Crystal P. is based in Milton Keynes, England, United Kingdom while working with Mediahawk.

What companies has Crystal P. worked for?

Crystal P. has worked for Mediahawk, Twentyci, Twentyea, Bluematrix, and Melcrum.

Who are Crystal P.'s colleagues at Mediahawk?

Crystal P.'s colleagues at Mediahawk include Mohsin H., Natalie Sawford Smith, Krzysztof Kozbiel, Amber Jarvis-Brown, and Lawrence C..

How can I contact Crystal P.?

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What schools did Crystal P. attend?

Crystal P. holds Msc from Ioe - Ucl'S Faculty Of Education And Society.

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