Crystal Madera Email & Phone Number

Manhattan, New York, United States

Handles all aspects of the host family's post-match process and communications before their au pair arrives.

New York, United States

Customer service and sales-focused role guiding families through the process of finding an Au Pair from the pool of hundreds of candidatesManage intricate documentation and on-boarding process for up to 90 accounts at a timeAct as client liaison within the company to ensure exceptional customer service across departmentsTalk to parents every day about their families, their schedules, their personalities, and their hopes for an amazing cultural exchange experienceApply a consultative approach and relationship building skills combined with sales expertise

Greater New York City Area

Oversees the initial intake and data entry of program applications and conducts the initial and full application review for the J-1 Intern and Trainee Visa sponsorship.

Forest Hills, New York

Oversight and management of an Early Intervention caseloadConducted field work with the families as needed such as home visits, office meetings at regional or public location upon family requestNavigated through New York Early Intervention System and customized database independently with minimal supervision, by updating and uploading necessary information and documents for every childDocumented and submitted all activity on a daily basis with accurate information and met the unit requirementWorked independently and met timeliness of all paperwork submission and implementation of NYS and NYC Regulations and PolicyCoordinated with medical and health care providersMonitored ongoing services and therapist performance for a number of children including Special Education, Speech Therapy, Physical Therapy, Occupational Therapy and Autism ServicesTimely follow-up on cases upon assignment

Greater New York City Area

Developed care plans and recommendations, coordinated services, acted as liaisons to health providers/insurers, and continuously monitored services to ensure to meet client goalsInterviewed clients to compile information on social, medical, educational, or institutional historyConducted home visits to provide information on agency services, requirements, and policiesKept records and prepared case notes for health team and supervisor concerning visits with clients

Greater New York City Area

Extensive knowledge in Open Table and Cheftec Greeted Guests in a bubbly and energetic mannerCoordinated floor arrangements, providing periodic meal updates Processed invoices, entered data and efficiently prepared weekly reports Responsible for employees’ weekly payroll (70+ staff)

Bachelor Of Science - Bs, Human Services, General

Activities and Societies: Vice President, Human Service Club Member of The National Society of Collegiate Scholars

Associate Of Arts And Sciences - Aas

Activities and Societies: Phi Theta Kappa