Crystal Mancine Email & Phone Number

Cuyahoga Falls, Ohio, United States

I supply technical support over the phone, utilizing remote tools, and deskside service for approximately 2500 users.

Lincoln, Nebraska

Nationwide travel to client's sites on behalf of NCR, for the purpose of leading teams of local field specialists through roll-out deployment of Self-Checkout systems, ATM machines, BackOffice and various other POS equipment. Responsible for proper completion of all technical and logistical aspects associated with installations. Additional responsibilities.

Exercise customer service and people skills while supervising, training, and supporting technical personnel.Initiated long-term relationship with NCR, December of 2002.Previous duties included configuration and installation of client / server systems in large scale network environments, while utilizing hands-on experience with Microsoft Windows NT/ 2000/.

Provide customer service to corporations, individuals, and community organizations.Services offered to clients included desktop support and end user training, rollout and software migration of server/client platforms, maintain, repair, upgrade systems to meet customers needsand specifications.Uphold professionalism in written and oral interaction with.

Perform routine administrative IT duties while maintaining solid working relationships with internal office personnel, vendors, and supervisors.Daily duties included desktop support and train internal users, maintain and upgrade all office equipment including servers, PC's, laptops and printers for 25 locations.Responsible for network design, manage user.

Provide customer service and professionalism in a field service role. Daily duties included field repair, scheduling, parts ordering, and maintaining inventory and product knowledge of PC's, mid-range servers, laptops, networks, and printers.

Perform bench and field repair of varying types of Macintosh and PC platform hardware and software to fulfill a contractual obligation with the Akron Public School System.

Execute specialized configuration of new product to conform with customer specifications in independent and team environments. Assist department head in leading technical teams through life cycle of given purchase order, up to 10,000 units per.

Bs, Web Development

Activities and Societies: The National Society of Collegiate Scholars

Diploma, Microsoft Networking Technologies

Diploma, Electronic/Computer Technology