Crystal Mares Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

Remote

TELUS International partners with the world's most innovative companies to develop and improve their AI powered products. As a Search Engine Evaluator, I improved the relevance of search engines by analyzing and providing feedback on text, web pages, images, and other types of information for leading search engines.• Conducted research to understand and determine user intent and situational search context • Analyzed search engine results and developed specific written feedback to improve search relevance and match quality for the end user • Adopted process guidelines and standard operating procedures (SOPs) to achieve an average accuracy rating of 90%+ against a goal of 80%

San Antonio, Texas, United States

CAST STEM works with industry partners to prepare learners for careers in the STEM field. As a CAST STEM facilitator, I created a clear and concise curriculum that provides learners with opportunities to develop real-world knowledge by focusing on challenges and problems faced in today’s world.• Created and implemented copy, job aids, and training videos to facilitate cross-functional team meetings with 20+ participants, increasing engagement from 71% to 93% • Developed and communicated design solutions, created social media promotion content, and collaborated with editors to increase yearbook inventory sell through from 83% to 100% year over year (YoY)• Analyzed data and reframed plans to address user-centered problems, increasing achievement of 89 users from 67% to 79%• Mapped teacher candidate certification journey and developed user guides to simplify complex processes, resulting in 100% certifications• Communicated CAST School’s mission, story, and brand values to help recruit new professional facilitators• Received the Facilitator of the Year Award in 2021-2022 out of 19 colleagues

San Antonio, Texas, United States

The Centers for Applied Science and Technology (CAST Schools) is a 501(c)(3) nonprofit organization with a network of 5 tuition-free, industry-led, career-themed high schools in San Antonio. As a Curriculum Writer, I collaborated with educators from 3 partner schools to outline and understand the user journey, conduct user research to develop meaningful project content, and increase project engagement from 53% to 94%.

Master Of Arts - Ma, English

Master Of Education - Med, Educational/Instructional Technology

Bachelor Of Arts - Ba, English