Crystal Minnick Email & Phone Number

Alabama, United States

Ashford, Alabama, United States

Respond promptly and professionally to incoming customer inquiries by telephone, online chat or by email. Gain knowledge of the organization's products, services, and customer service policies. Establish and maintain good rapport with customers by using positive language, timely and accurate responses. Process and manage Web and Manual orders from receiving order to shipping. Communicate with customer regarding order status, products, ETA, returns, RMA’s and anything related to orders and product. Basic understanding of the supply chain / manufacturing process in order to answer customer questions.

Chambersburg, Pennsylvania, United States

Answer calls and emails from customers regarding their orders, place orders over phone, take product suggestions and handle warranty issues with our products. Record all call details and communications in CRS and now using OSvC. Communicate with other team members and other various departments. Also handle international inquiries through emails. Handle reports in Oracle such as pricing, overnights and entered. Multi-task between different consumer channels. Make some decisions based on standard practices and procedures.

Chambersburg, Pennsylvania, United States

Answer calls and emails from customers regarding their orders, place orders over phone, take product suggestions and handle warranty issues with our products. Record all call details and communications. Communicate with other team members and other various departments. Multi-task between different consumer channels. Make some decisions based on standard practices and procedures.

High School Diploma, General Studies

Cerificate Of Completion, Child Care Development