Crystal Phan Email & Phone Number

Los Angeles, CA, US

Responsible for marketing initiatives for SubK Shop, an e-commerce platform operating under the umbrella of SubKulture Entertainment.

• Drove and facilitated impactful collaborations with reputable partners, including LINE FRIENDS, San-X, Crypton Future Media, Inc., and Bandai Co., Ltd, and numerous small businesses, resulting in amplified brand.
• Successfully planned and executed large-scale events, campaigns, and promotions, ensuring seamless logistics, exceptional attendee experiences, and successful achievement of event objectives
• Acted as the main point of contact for brand partners, providing exceptional coordination and support throughout the partnership lifecycle and during active campaigns
• Conceptualized and executed a comprehensive rebranding strategy that yielded an impressive 40% surge in brand awareness, positioning the company for enhanced visibility and sustained growth
• Crafted persuasive copy and established a consistent brand voice across the website, landing pages, and social media channels, leading to an exceptional 20% increase in conversion rates, elevating the brand's online.

• Utilized marketing automation tools to streamline processes and improve efficiency, resulting in a 30% reduction in time spent on administrative tasks
• Developed and implemented successful brand awareness campaigns, resulting in a 10% increase in brand recognition and customer engagement
• Optimized content creation and distribution across various channels
• Analyzed market trends and customer insights to identify new business opportunities, resulting in a 15% increase in revenue over the course of 2 years

• Showcased exemplary customer service skills by effectively overseeing a team of 5+ front-of-house associates and adeptly addressing customer inquiries and concerns, leading to a notable 15% improvement in overall.
• Cultivated enduring and meaningful connections with regular customers, resulting in a notable 10% upsurge in brand loyalty
• Consistently provided exceptional customer experiences through warm greetings, professional phone call handling, attentiveinquiry resolution, and meticulous coordination of order placements and pickups, ensuring.

• Developed and executed a comprehensive student engagement program, resulting in a 15% increase in student attendance and a 20% improvement in academic performance