Crystal Wilkinson Email & Phone Number

Cypress, Texas, United States

Houston, TX

Responsible for identifying learning solutions for business needs and creating engaging courses using blended modalities (eLearning, digital self-directed, interactive PDF, and instructor-led).

Remote Employee

• Perform needs analysis and deliver operations training for underwriting staff. Develop and create interactive training materials to exceed the needs of the operations staff through collaboration of multiple departments.
• Redesigned the National Underwriting Center’s New Hire program to provide critical training to new employees resulting in a faster and more efficient on-boarding process.
• Received multiple awards for project management excellence and leadership.
• Provide soft skills training and workshops for multiple levels of employees and management.
• Develop and provide award winning training for technology systems within the company.
• Successfully designed and administered the Train the Trainer program.

Houston, Texas Area

• Performed needs analysis and delivered training for all production staff positions. Developed and created Certification training materials and Just-in-Time training to exceed the needs of the production staff..
• Winner of the National City Hero Excel Award
• Assisted in the overall improvement of production critical errors by more than 10%
• Assisted in the development of the Standard Plus Delegation Certification
• Delivered over 24 Certification trainings for all levels of production, 9 were completed solo, with a passing rate of 83%.

Manage and supervise the daily activities of the Loan Account Manager, Loan Account Manager Assistant, and Data Entry teams. Improve and maintain interdepartmental relationships through communication with the team members and management. Exemplify excellence in customer service, communication, motivation, and leadership. Provide an open line of.

Created an organized and proficient working environment for internal and external customer success. Established and maintained professional relationships with multiple brokers within the community to provide outstanding support and customer service. Utilized system programs to generate and update loan progress with the team and with the customers. Assisted.

Established and maintained a training working relationship with other team members to enter customer packages into the various systems with accuracy and completeness. Used the position as a learning opportunity for the mortgage industry. Worked closely with the Account Executive via email to provide them with the necessary information to improve customer.

Education

Activities and Societies: Attended University on a Golf scholarship I have not completed my degree.

Education record