Crystal Wilkinson

Crystal Wilkinson Email and Phone Number

Sr. Instructional Design & Course Development Professional @ BlackFin Group
laguna hills, california, united states
Crystal Wilkinson's Location
Cypress, Texas, United States, United States
Crystal Wilkinson's Contact Details

Crystal Wilkinson work email

Crystal Wilkinson personal email

n/a
About Crystal Wilkinson

Dynamic instructional designer, developer, and leader; able to bring energy, enthusiasm, and humor to motivate peers and learners to achieve potential and meet objectives. Highly organized project manager using Agile, ADDIE, and Kirkpatrick approach for design, development, and evaluation; able to quickly assess needs and provide learning solutions to resolve difficulties, enhance learning, and improve performance.• More than 15 years experience with all facets of Professional Training including Project Management, Needs Analysis, Instructional Design, Course Development including Certification Courses and various eLearning platforms, and Evaluation• Specialize in eLearning course design with experience in various platforms• More than seven years supervisor/management experience in organizational leadership and relationship building with clients and team members• More than 15 year’s public speaking and motivational skills through professional organizations• Champion inclusion and skilled in easily building rapport with individuals from diverse cultures and experiences• Exceptionally well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate goals• 2014 & 2015 Ironman finisher• Professional photographer

Crystal Wilkinson's Current Company Details
BlackFin Group

Blackfin Group

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Sr. Instructional Design & Course Development Professional
laguna hills, california, united states
Employees:
14
Crystal Wilkinson Work Experience Details
  • Blackfin Group
    Senior Learning Consultant
    Blackfin Group Oct 2021 - Present
    Cypress, Texas, United States
  • Undisclosed
    Senior Learning Architect
    Undisclosed Jan 2012 - Present
    Houston, Tx
    Responsible for identifying learning solutions for business needs and creating engaging courses using blended modalities (eLearning, digital self-directed, interactive PDF, and instructor-led).
  • Pmi Mortgage Insurance Co.
    Training Specialist
    Pmi Mortgage Insurance Co. May 2008 - Jan 2012
    Remote Employee
    Perform needs analysis and deliver operations training for underwriting staff. Develop and create interactive training materials to exceed the needs of the operations staff through collaboration of multiple departments and partnership with management. Implemented and maintain a company-wide LMS system. Designed and maintain Field Education training tracker database to provide critical metrics to senior management. Key Achievements:• Redesigned the National Underwriting Center’s New Hire program to provide critical training to new employees resulting in a faster and more efficient on-boarding process.• Received multiple awards for project management excellence and leadership.• Provide soft skills training and workshops for multiple levels of employees and management.• Develop and provide award winning training for technology systems within the company.• Successfully designed and administered the Train the Trainer program.
  • First Franklin
    Senior Regional Production Trainer
    First Franklin Feb 2005 - Dec 2007
    Houston, Texas Area
    Performed needs analysis and delivered training for all production staff positions. Developed and created Certification training materials and Just-in-Time training to exceed the needs of the production staff. Continued self-education awareness through other adult learning resources. Key Achievements:• Winner of the National City Hero Excel Award• Assisted in the overall improvement of production critical errors by more than 10%• Assisted in the development of the Standard Plus Delegation Certification• Delivered over 24 Certification trainings for all levels of production, 9 were completed solo, with a passing rate of 83%.
  • First Franklin
    Loan Account Manager Supervisor
    First Franklin Jun 2004 - Feb 2005
    Manage and supervise the daily activities of the Loan Account Manager, Loan Account Manager Assistant, and Data Entry teams. Improve and maintain interdepartmental relationships through communication with the team members and management. Exemplify excellence in customer service, communication, motivation, and leadership. Provide an open line of communication with the broker community to maintain and improve internal procedures. Implement training to team through observation and then demonstration.
  • First Franklin
    Loan Account Manager
    First Franklin Oct 2003 - Jun 2004
    Created an organized and proficient working environment for internal and external customer success. Established and maintained professional relationships with multiple brokers within the community to provide outstanding support and customer service. Utilized system programs to generate and update loan progress with the team and with the customers. Assisted other Loan Account Managers and Loan Account Manager Assistants with product and systems questions daily.
  • First Franklin
    Data Entry
    First Franklin Sep 2003 - Oct 2003
    Established and maintained a training working relationship with other team members to enter customer packages into the various systems with accuracy and completeness. Used the position as a learning opportunity for the mortgage industry. Worked closely with the Account Executive via email to provide them with the necessary information to improve customer package quality.

Crystal Wilkinson Skills

Leadership Team Building Powerpoint Learning Management Public Speaking Needs Analysis Adult Education Account Management Sales Soft Skills Curriculum Design Networking Gamification Train The Trainer Mortgage Lending E Learning Modules Agile Methodologies Virtual Training Process Improvement Photography Adobe Photoshop E Learning Blended Learning Outlook Learning Management Systems Microsoft Office Operations Training Microsoft Word Instructor Led Training Webex Program Management Microsoft Excel Addie Adobe Indesign Cc Leadership Development Captivate Change Management Training Employee Training Snagit Customer Service Onboarding Instructional Design Training Delivery Articulate Storyline Adobe Professional Management Project Management Coaching Staff Development Adobe Creative Suite Loans Performance Management Curriculum Development Databases

Crystal Wilkinson Education Details

Frequently Asked Questions about Crystal Wilkinson

What company does Crystal Wilkinson work for?

Crystal Wilkinson works for Blackfin Group

What is Crystal Wilkinson's role at the current company?

Crystal Wilkinson's current role is Sr. Instructional Design & Course Development Professional.

What is Crystal Wilkinson's email address?

Crystal Wilkinson's email address is cr****@****att.net

What schools did Crystal Wilkinson attend?

Crystal Wilkinson attended University Of South Alabama, Hollidaysburg Area High School.

What skills is Crystal Wilkinson known for?

Crystal Wilkinson has skills like Leadership, Team Building, Powerpoint, Learning Management, Public Speaking, Needs Analysis, Adult Education, Account Management, Sales, Soft Skills, Curriculum Design, Networking.

Who are Crystal Wilkinson's colleagues?

Crystal Wilkinson's colleagues are Mishka Goslett, Noel Stack, Lukhanyo Brian Nywagi, Brk Sam, Black Fin, Michael Harris, Alisha Galindo.

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