Crystal Mchenry-Thomas Email & Phone Number

Crystal Mchenry-Thomas is a Quality and Learning and Development Professional at Westwood Insurance Agency. She possess expertise in change management, leadership development, leadership, training delivery, organizational development and 34 more skills. She is proficient in English, Japanese, Spanish and French. Colleagues describe her as "Crystal is a detailed-oriented individual with great writing skills as evident by successfully writing several training manuals, policies and procedures as well as developing needs analysis for several departments/workgroups, She is a quick learner and always displays a willingness to help others. She is dedicated and she is a visionary with the ability to think outside the box and the insight to analyze individuals needs. Crystal has a sense of determination and is fun and lighthearted. Crystal is a shaker and a mover and would be an asset to any company." and "Crystal and I worked together launching new business and also implementing process improvements with struggling operations. Crystal is an exceptional performer in training and leadership development and would be a tremendous asset to any operation! She excels in self-management and in personally driving the business! Her competencies in training and development are above exceptional!"

Listed skills include Change Management, Leadership Development, Leadership, Training Delivery, and 35 others.

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  Quality And Training Manager

  Westwood Insurance Agency

  Jan 2021 - Present - Plano, Texas, United States

  On-Going Operational support ensuring New Hire Training effectively positions new joiners to our Customer Service and Sales Teams. Our team successfully positions newly created learning programs that ensure continued development, while our Quality Team observes Agent performance, supporting accuracy and customer effectiveness when interacting with our customers.