Crystal Toher, Mahd Email & Phone Number

Glendale, AZ, US

Phoenix, Arizona Area

• During my role over here, I enhanced overall operational effectiveness in cooperation with small business professionals, senior-level executives, and operational leaders. I also served as a subject matter expert on a.
• Promoted behavioral change and addressed wellness issues to improve productivity, stability, andengagement.
• Initialized a 5-year plan to revamp fundamental principles leading to 40% boost in production and25% improvement in engagements with reference to post RIF.
• Delivered a strategic roadmap to high achievers for progression and increased core value in existing roles to enhance operational efficacy.

Scottsdale, Arizona

• At Merge the Practice, my core responsibility is to supervise all operational activities and ensured HRcompliance with both domestic and international trainers. Moreover, I administered overall recruitment initiatives.
• Cultivated strong and professional relationships with trainers to streamline functional workflows.
• Delivered remarkable guidance to enhance performance of stakeholders for wellness professionals.
• Gathered consistent feedback from new hires and trainers to analyze critical gaps and improvement areas in teachers & training and certification programs.
• Established the whole company from the scratch and certified more than 400 personnel across thecountry.
• Automated processes and transform the entire infrastructure into a virtual platform resulting in 30% increased revenue in the midst of a pandemic.

US Based & International

• As a consultant my contributions included:
• Increased profitability over 400% within 3 years
• Created and integrated training and certification guidelines, procedures, and applications
• Shaped and unified brand image and core competencies
• Built trusted relationships with trainers and provided guidance and support as they developed their careers
• Oversaw all HR compliance with trainers both domestically and internationally

Phoenix, Arizona

• While working over here, I supervised and coordinated training programs across various offices in US, Dubai, and Canada. I also organized a dated training program, currently used by more than 250 facilitators around.
• Developed competency profiles with corresponding training and development programs for executives, mid-level management, and front-line staff using Lominger Competency Model
• Resolved complex employee relations issues utilizing effecting coaching and communication strategies and high levels of emotional intelligence.
• Formalized numerous tactics for Leadership Development program and directed enhancements to1700+ leaders with 100% engagement and 85% satisfaction ratings.
• Ensured consistency and guidance on a particular training technique to maximize learningeffectiveness.
• Devised a new recruitment and training program for 300 employees at three weeks intervals.

• Managed and trained a team of 11 direct reports to oversee leadership training & development for over 10k employees, managers, and executives.
• Designed, developed, and facilitated training sessions and workshops that fostered technical and relationship support
• Created training decks and materials for workshops and weekly check-ins
• Maintained a database library of internal and external training resources
• Adhered to the annual training budget for corporate according to training needs
• Built solid cross-functional relationships with departments to ensure fluidity

• Provided administrative and logistical coordination of all aspects of training and educational programs
• Prepared and coordinated materials and resources for workshops, training sessions, and self-study
• Maintained and executed highly complex calendars that best fit the needs of the business
• Arranged travel and prepared expense reports efficiently
• Coordinated the registration and delivery of onsite training programs and services

Scottsdale, AZ

• Started new group fitness studio in Scottsdale and grew facility to 400+ members and 10+ instructors including guest instructors by globally recognized fitness facilitators
• Grew revenue to over $300k within the first year with marked year-over-year profit

Master Of Arts (Ma), Human Dynamics

Earned a Masters in Human Dynamics which is essentially the people and psychological side of business. Focuses include change management.

Bachelor Of Science (Bs), Communication, General