Crystal Toher, Mahd Email & Phone Number

Glendale, Az, Us

Phoenix, Arizona Area

During my role over here, I enhanced overall operational effectiveness in cooperation with small business professionals, senior-level executives, and operational leaders. I also served as a subject matter expert on a variety of areas including learning and organizational development, competence integration, succession planning, leadership development, and cultural transformation. It was me, who assisted with performance management, workforce reduction, communication tactics, and future strategy for employee engagement throughout the acquisition of a large tech business.Some of my key accomplishments during this role includes:▪ Promoted behavioral change and addressed wellness issues to improve productivity, stability, andengagement.▪ Initialized a 5-year plan to revamp fundamental principles leading to 40% boost in production and25% improvement in engagements with reference to post RIF.▪ Delivered a strategic roadmap to high achievers for progression and increased core value in existing roles to enhance operational efficacy.

Scottsdale, Arizona

At Merge the Practice, my core responsibility is to supervise all operational activities and ensured HRcompliance with both domestic and international trainers. Moreover, I administered overall recruitment initiatives to hire potential employees through effective training, workshops, and meetings. I also assisted in designing training materials for all certification programs as one of the founders. In addition to this, I collaborated with my co-founder to define People and Culture objectives in accordance with brand standards and values. I also developed and incorporated key training and certification policies, practices, and applications to promote and integrate core values and brand image.Some of my key contributions during this tenure includes:▪ Cultivated strong and professional relationships with trainers to streamline functional workflows.▪ Delivered remarkable guidance to enhance performance of stakeholders for wellness professionals.▪ Gathered consistent feedback from new hires and trainers to analyze critical gaps and improvement areas in teachers & training and certification programs.▪ Established the whole company from the scratch and certified more than 400 personnel across thecountry.▪ Automated processes and transform the entire infrastructure into a virtual platform resulting in 30% increased revenue in the midst of a pandemic.

Us Based & International

As a consultant my contributions included:▪ Increased profitability over 400% within 3 years ▪ Created and integrated training and certification guidelines, procedures, and applications▪ Shaped and unified brand image and core competencies▪ Built trusted relationships with trainers and provided guidance and support as they developed their careers▪ Oversaw all HR compliance with trainers both domestically and internationally▪ Set People and Culture goals (recruitment, retention, trainings) and partnered with the Founder to ensure brand standards and priorities were met▪ Executed professionalism when making effective and persuasive presentations on controversial or complex topics to all levels of the organization▪ Developed and integrated communication plans to build brand awareness and gather continuous feedback from new trainers for ongoing improvement and impact of teacher trainings and certification programs▪ Responsible for all recruitment initiatives to bring on new recruits through workshops, training, events, and conferences

Phoenix, Arizona

While working over here, I supervised and coordinated training programs across various offices in US, Dubai, and Canada. I also organized a dated training program, currently used by more than 250 facilitators around the organization. Furthermore, I published/Disseminated a diversity and inclusion study pertaining to leadership and educational development. I also developed a five-year diversity and inclusion strategy encompassing best practices and legal obligations. I also acted as a Lead facilitator for a Lead program designed for executives and directors. In addition to this, I wrote an article regarding outcomes of benchmark research across four DE&I publications. Moreover, I led and organized entire facets of training certification program to facilitate new hires in accordance with Department of Education rules and regulations.Some of my key achievements during this role includes:▪ Developed competency profiles with corresponding training and development programs for executives, mid-level management, and front-line staff using Lominger Competency Model ▪Resolved complex employee relations issues utilizing effecting coaching and communication strategies and high levels of emotional intelligence.▪ Formalized numerous tactics for Leadership Development program and directed enhancements to1700+ leaders with 100% engagement and 85% satisfaction ratings.▪ Ensured consistency and guidance on a particular training technique to maximize learningeffectiveness.▪ Devised a new recruitment and training program for 300 employees at three weeks intervals.▪ Conducted a benchmark analysis on the top 50 firms regarding best practices in DE&I.▪ Utilized benchmark study data to create a 5-year strategic plan encompassing learning of legal and growth mindset tactics.

▪ Managed and trained a team of 11 direct reports to oversee leadership training & development for over 10k employees, managers, and executives. ▪ Designed, developed, and facilitated training sessions and workshops that fostered technical and relationship support▪ Created training decks and materials for workshops and weekly check-ins▪ Maintained a database library of internal and external training resources▪ Adhered to the annual training budget for corporate according to training needs▪ Built solid cross-functional relationships with departments to ensure fluidity

▪ Provided administrative and logistical coordination of all aspects of training and educational programs▪ Prepared and coordinated materials and resources for workshops, training sessions, and self-study▪ Maintained and executed highly complex calendars that best fit the needs of the business▪ Arranged travel and prepared expense reports efficiently▪ Coordinated the registration and delivery of onsite training programs and services

Scottsdale, Az

▪ Started new group fitness studio in Scottsdale and grew facility to 400+ members and 10+ instructors including guest instructors by globally recognized fitness facilitators ▪ Grew revenue to over $300k within the first year with marked year-over-year profit

Master Of Arts (Ma), Human Dynamics

Earned a Masters in Human Dynamics which is essentially the people and psychological side of business. Focuses include change management.

Bachelor Of Science (Bs), Communication, General