Receives escalated cases from lower support tiersUtilizes tools such as Salesforce, Jira, Intercom, Talkdesk, Smartsheet, Google Workspace, and Slack while resolving support ticketsCommunicates customer issues to relevant company departmentsCollaborates with internal teams to provide timely resolutions to support ticketsExcels at using Amplify’s proprietary systems to investigate and resolve customer concerns

Receives escalated cases from lower support tiersUtilizes tools such as Salesforce, Jira, Intercom, Talkdesk, Smartsheet, Google Workspace, and Slack while resolving support ticketsCommunicates customer issues to relevant company departmentsCollaborates with internal teams to provide timely resolutions to support ticketsExcels at using Amplify’s proprietary systems to investigate and resolve customer concerns

Executive escalation specialist with Amplify's Digital Escalations Priority Team“Tech-to-teacher” communication specialist – clarified and relayed technical issues to education leaders and staffAssisted Amplify customers by communicating client information to necessary support channels and driving resolution of complex support needsCollaborated with internal departments to provide timely updates to customersWorked with DEPT teammates to establish escalation protocols, improve team workflow processes, and create guidance documentationUsed Amplify's proprietary systems to troubleshoot & resolve customer concernsUtilized tools such as Salesforce, Jira, Intercom, Talkdesk, Smartsheet, Google Workspace, and Slack on a daily basis

Maximized students’ classroom success by implementing Individualized Education Plan (IEP) accommodations for special education students in a variety of settingsSupported teachers through one-on-one coaching for Google Workspace tools, add-ons, extensions, and related productsIncreased district-wide usage of Classroom, Sheets, Meet, GoGuardian Teacher, Chromebooks, and other district devices by providing Google for Education updates and other relevant informationImplemented frequent process improvements to streamline assessment procedures for students and support staff; Increased the number of students completing assessments at-home by 85% during 2020-21 school yearServed Paxton-Buckley-Loda Education Association members as an Education Support Professional (ESP) Building Representative

Developed and delivered Service-Learning workshops to area educators interested in establishing their own programsWorked with Community Members, Administrators, etc. in connection with Service-LearningProvided guidance and support to teachers with implementation of Service-Learning projects that would meet a genuine community need, achieve specific learning objectives, promote student leadership, establish collaboration and partnerships, and encourage student reflection through assessment and evaluationOversaw grant purchases to guarantee alignment with designated budget lines

Performed daily tasks assisting teachers in self-contained classrooms. Tasks included classroom management, record keeping, material preparation, and educational supportHelped students master daily classwork by clarifying instructions, explaining concepts, reteaching, and providing individual assistance Implemented behavioral/academic interventions with each student based on IEP

Provided clean, safe, and organized environment for children by maintaining classroom cleanliness and organization of learning/play materials Assisted teacher with daily activities such as learning stations, free play, meal times, and playground supervision