Crystalyn Skinner Email & Phone Number

Colorado, United States

Broomfield, Colorado, United States

Worked/communicated directly with all levels of management and employees to convey operational issues, issues with company policies/procedures, productivity goals and quality issuesOversee daily operations of Deed in Lieu Title teamDecreased DIL Title checks void rate by 62% over 3 months.Won Company Highest Service award for taking on a new client and improving quality scorecard results, taking it from all red to all green, within 2 weeks of receiving the clientReview reports to find areas of concern with productivity, quality, reaching company goals while supporting client SLA’sReview and follow up on “Rejects/Client Delay” issues with team to clear difficult filesPrioritize daily assignments and tasks to align with client/company goalsMonitor and help with employee/team/department goals and productionSupply new and continuing training for employees on new processes proceduresReview documentation, liens, taxes, HOA’s and calculate fees to fulfill title recording requirements and clear fees per state guidelinesPerform lien negotiationsPrepare quotes for title insuranceSchedule singings between notaries and mortgagors to complete signing requirementsAddress inquiries/concerns/updates for clients/borrowers/agents and internal staff within a prompt manner with correct information.

Westminster, Colorado, United States

Review and respond to concerns/questions expressed from written and verbal communication while keeping ownership until resolution whether from verbal or professional letters.Identify and escalate priority issues to management when needed.Effectively manage the balance between quality and productivity according to standard expectations.Perform and administer quality reviews to advocates to ensure quality work and resolution has been achieved.Support relationships with Advocates and management to minimize conflicts and meet production goals.Effectively manage the balance between quality and productivity according to standard expectations while meeting client expectations