Charles S. Email and Phone Number

• Value Delivery: Led multiple strategic initiatives from idea to completion managing schedules, quality, cost, and people.• Epic and User Story Creation: Drove the creation of consistent, value-driven Epics and Stories incorporating best practices in architecture, information security, agile delivery, quality engineering, governance, service management, and user adoption.• Leadership & Initiatives: Led departmental and organizational initiatives, managed OKRs, identified risks and dependencies, removed impediments, and spearheaded team problem-solving.• Agile Integration: Integrated Rapid Delivery principles into team practices, coached teams on reporting, backlog development, refinement, prioritization, and facilitated team ceremonies.• AI Implementation: Successfully piloted and implemented Copilot for Edge and Copilot for M365 AI, collaborating with InfoSec, Engineering, and Department Heads.• Analytics & Optimization: Leveraged Power BI to evaluate, optimize, and improve departmental output and AI product delivery.• Goal Setting & Mentoring: Defined individual and team goals, mentored and coached team members, and managed performance.• Product Management: Assisted in creating and managing product requirements, budgeting, strategies, roadmaps, and specifications.• Technical Translation: Translated strategic business ideas into technical requirements with actionable epics and user stories, ensuring compliance with organizational and regulatory standards.• Project Management: Managed technical cross-functional projects, tracked progress, and maintained agile planning and development cycles.• Tool Proficiency: Advanced experience with Jira, Confluence, Lucid Chart, MS 365, Power Automate, Power BI, Mural, Copilot for M365, MS Edge, etc.

• Community Leadership: Led and expanded the IT Lean/Agile community, collaborating with Executive Sponsors, Product Management, Product Owners, Agile teams, and stakeholders.• Enterprise Transition: Facilitated the transition from project models to System/Product outcomes across business units and IT/Product development programs.• Strategic Vision & Governance: Set strategic IT vision through governance, lean budgeting, change management, and portfolio structure for IT departments.• Coaching & Alignment: Bridged Business Units and IT/Product development through enterprise-wide coaching, managing OKRs, and driving strategic outcomes.• Strategic Priorities: Worked with IT executives to establish annual, quarterly, and monthly strategic priorities.• Performance Metrics: Created and interpreted portfolio-level data/metrics using Atlassian tools, providing insights for executive decision-making.• Reporting & Presentations: Delivered enterprise reports and metrics presentations to manage prioritization of strategic initiatives.• Process Improvements: Drove process enhancements, Risk/Change management, and IT governance as part of transformation activities.• Mentoring & Training: Coached team leaders and teams in Agile methodologies, providing training and fostering continuous learning.• Guidance & Leadership: Provided overall guidance for coaches within the Agile Community of Practice (CoP) or Center of Excellence (CoE), promoting continuous improvement and innovation.

Responsible for technical program (SAFe Program Consultant) level training and Agile coaching, with expertise in transforming traditional SDLC teams to Agile practitioners demonstrating strong communication skills (oral, verbal, and listening), via iterative roadmaps and program execution.• Agile Transformation: Led technical program training and Agile coaching, transforming traditional SDLC teams into Agile practitioners with strong communication skills.• DevOps Leadership: Built, integrated, and maintained CI/CD pipelines to achieve enterprise DevSecOps delivery.• Release Train Engineer: Facilitated Program Increment (PI) Planning and led sync sessions with Product Managers and Owners.• SAFe Framework Implementation: Executed Implementation Roadmap and coached the Agile Release Train (ART).• Versatile Roles: Performed roles of Scrum Product Owner, Project Manager, and Program Scrum Master, leveraging strong relationship-building skills.• Digital Transformation: Led a Digital Transformation initiative, transitioning four corporate sectors to Lean Agile models using Jira and Confluence.• DevOps Training: Trained and coached Ops, Systems, and Dev teams on DevOps culture and practices.• DevSecOps Handbook: Co-created and implemented the DevSecOps Handbook, providing coaching and training on its concepts.• Agile PMO Establishment: Established an Agile PMO, governance structures, and architectural plans across multiple programs.• DevOps Assessment Tool: Modernized a DevOps Assessment tool to evaluate various factors and conducted multiple assessments and recommendations.• Lean-Agile Transformation: Led program teams towards Lean-Agile transformation, improving efficiency and productivity using Agile methods.• Community of Practice: Active member of Agile Community of Practice, Software Community of Practice, and Agile Community of Excellence.• DevSecOps Tools Management: Managed DevSecOps tools to enable CI/CD through automation and integration.

Leader of the transformation of 6 program teams from traditional project management to Agile through 4 levels of enterprise Agile maturity and Lean product management in a matrixed and/or influence based environment. Responsible for budgeting, project financial management, and resource allocation procedures along with attracting and maintaining a highly skilled and engaged Agile and Lean thinking workforce.• Coached Scrum & Lean Fundamentals: Guided teams in sprint/release planning, product demos, team velocity/capacity, and daily Scrum calls.• Agile Transformation: Led the shift from traditional project management to Agile/Hybrid-Agile/DevOps using Lean, Scrum, Kanban, and XP.• Stakeholder Collaboration: Worked closely with business stakeholders, PMO, and Product Management to define roadmaps, requirements, schedules, budgets, and team capacity.• Tool Administration: Managed Agile project tools (Atlassian Jira and Confluence) for over 100 projects.• Custom Reporting: Created KPIs, dashboards, trend metrics, data filters, and queries for enterprise leaders.• Mentorship: Fostered an Agile mindset among team members, promoting ownership, self-management, and decision-making.• Product Ownership: Delivered valuable features as a Product Owner within an Agile team.• Agile CoP & CoE Leadership: Initiated and led division-level Agile Communities of Practice and Centers of Excellence.• Global Collaboration: Ensured high-quality, on-time, and under-budget deliverables through collaboration with Global Product Management.• Guidance & Standards: Provided strategic guidance on scope, schedule, risk analysis, and change management.• Collaborative Environment: Created a collaborative atmosphere for teams to interact with multiple vendors across various domains.