Glen D'Souza Email & Phone Number

East Melbourne, Victoria, Australia

Managing and supporting the computing environment for end users within an organization. This includes tasks such as:Providing technical support: Assisting users with hardware and software issues, troubleshooting problems, and ensuring smooth operation of end-user devices.Managing user accounts and access: Handling user account creation, permissions, and access to various systems and applications.Implementing and maintaining systems: Setting up and maintaining end-user computing systems, including desktops, laptops, and mobile devices.Ensuring security and compliance: Implementing security measures to protect end-user devices and data, and ensuring compliance with organizational policies and regulations.Collaborating with other teams: Working closely with other IT teams, such as network and server administrators, to ensure seamless integration and support for end-user computing environments.

Australia

East Melbourne, Victoria, Australia

- Provided ICT support and assistance by phone, email and/or using the service desk ticketing system by ManageEngine- Identified repetitive issues as problems and thus assigned it to problem management and resolution process.- Organized the hardware rollout across all sites of VMCH using Microsoft Intunes for Laptops, Desktops and Tablets- Expedited unresolved problems to a higher level of support which included third parties or vendor partners.- Started essential cyber security initiatives through the organization providing advice and support- Liaised with both the Infra and Cybersecurity Team to provide a third eye insight as a part of Personal - Development as well as knowledge sharing- Provided reports and analysis for software being used in the organizationKey Achievements- Recommended by Staff Members at VMCH and Upper Management with excellent feedback and appreciation for my methodology of work and Process driven approach- Led the process of onboarding staff maintaining 100% SLA

Melbourne, Victoria, Australia

My job involves being involved in both Systems and Network responsibilities. Having worked for over 9 years at my current position and managing Workstations and Server I have now been moved to the Network responsibilities where I manage Deployment, Configuration and Maintainance of Routers and Switches.Current Projects- Configure and Deploy 50+ Routers and 100+ Switches to all sites in the whole of Victora- F5 Upgrade of DC and DR to Big IP 5800Other responsibilities include- Administered Active Directory and Managed Asset Inventory - Provided Technical support to staff and senior leadership across Australia.- Resolved complex technical challenges across the environment,- Visited the Datacenter and helped in performing change management tasks as required.- Managed the Configuration of mobile routers and switches before it goes on site to be used in Production.- Recommended hardware and software improvements to streamline workloads.- Managed the build of SOE for Desktops and Laptops- Network Printer installation, maintenance and troubleshooting- Assisted as a Junior System Administrator with daily infrastructure tasks.