Csaba Ivan Email & Phone Number

Hungary

Provides service support to both internal and external clients for specific product or group of product and is considered the primary liaison between client and first dataDefines and/or resolves moderately complex customer problems within designated product linesHas full product service issue accountability including incident reports, communication center notification, service center work item records adhering to client service level agreements, monitoring liability issues and escalation to management when appropriateProvides consultative servicing in order to meet client and company objectives and fosters positive relationships with client and internal departmentsControls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to processing knowledge of product/system functionality gained through experience, research and testing Adheres to established policy and procedures

Budapest, Hungary

Budapest, Hungary

- POS Acquiring Business related tasks. POS incoming merchant applications overview/approval/decline. - POS terminal parameter set up, prior to dispatch.- Investigating/fixing faulty operations of POS terminals, sending field service if needed.- Handling incoming service request or incidents. If problem occurs initiating the same.- Handling own issued prepaid card tasks.- Reconciling mobile top up transactions on ATMs.- Transaction authorization in the OMV network.- Captured card handling- Handling incoming telephone from clients. - Handling incoming complaints.

Hungary

Referral Management, AuthorizationBlocking, Unblocking cardsHandling fraud related incidents6 months participation in a newly designed fraud monitoring system testingMonitoring suspicious card activityCODE 10 ProcessTaking incoming calls of Co-Banks (Domestic and Foreign), Merchants and Card members, taking appropriate actions, keep them postedAnswering incoming requests from Hungarian authorities

Hungary

Normal and Mail/Phone order authorization for AMEX and other bankcardsMonitoring suspicious card activity Investigating incoming reports of commercial and private clients, providing general information Forwarding complaints to competent department, taking necessary actions with given authorityProvide general information to clients and merchants about the use of ATM’s (Automated teller Machine), POS’s (point of sale), acceptable credit cards, servicesBlocking, unblocking debit and credit cardsAdministrating, fixing faulty POS’s, sending service teamBack office administrationName and address verification, request and generate approval codes for transactions with on-us, domestic and foreign credit cards.