Senior Associate, Network Services
Current- Monitoring Cisco and other vendor routers and switches, load-balancers, wireless controllers- Incident handling and troubleshooting in Scout/ServiceNow (e.g.: VPN/WiFi/Sites-connection related issues)- Firmware/software update of network devices and tools- Management/configuration of network devices- Communicating with local contacts, providers and network engineers- Management of problems and escalations where required- High awareness of individual customer service levels, SLAs when dealing with problems.- Callout services to third parties (eg vendors) as require- Network documentation, creating site topologies- Coordinate team meetings on a daily basis.