▪Tracking and evaluation of operations KPI with the Balanced Scorecard method ▪Recognizing service failures and developing solutions to avoid them int he future ▪Creating long term analyzes, inspecting service expansion scenarios ▪Tracking subcontractors performance against their contractual obligations ▪Helping the subcontractors in process development ▪Preparation of subcontractor contracts in collaboration with the legal department (Brussels) ▪Conducting trainings for new processes ▪Project team member in comprehensive multi department projects ▪Conducting yearly self audits ▪Audit team member in audits conducted by parent company

October 2007 – March 2011▪Database management on the internal enterprise software ▪Active participation int he customs clearing process ▪Creating and sending out customs manifest to the customs office ▪Technical support of the morning operation ▪Creating operational reports ▪Analysis of operational and customs goods discrepancy reportsTemporary AM Teamleader position in 2009▪Organizing and supervising the AM operation ▪Controlling the operational team (6 direct employees) ▪Evaluating the warehouse management subcontractor’s work ▪Analysing plan vs. actual results of the operational performance indicators ▪Communication with the operations from abroad ▪Reporting for the management

▪Supervising the drivers job ▪Creating operational reports ▪Creating training materials for the drivers ▪Conducting trainings regarding new services ▪Controlling drivers work in the warehouse ▪Creating daily/weekly/monthly audits