Charnele Sablah Email & Phone Number

New York, Ny, Us

Manage a portfolio of affordable units totaling 170 unitsEnsure compliance with applicable government regulations accordance to the property’s regulatory agreements (HPD, HFA, HUD, DHCR, HDC)Schedule and conduct applicant initial certification interview for HPD/HDC lotteries Conduct third party verifications, review applicant income and asset documents for compliance and completeness Confirm projected calculation of income, assets and expenses based on information obtainedMarket vacant units, monitor vacancy units and assist with lease up of vacancies Maintain and update a waiting list of each propertyManage and process all lease renewals and re-certifications in a timely manner and in accordance with appropriate city and state agencies.Screen all new tenants; review applications, perform credit checks (if applicable), and review references.Assist Property Manager with issues relating to tenant compliance Prepare quarterly Certified Rent Rolls, AOC report and MPOR, Annual Owner Certifications reportsCentralize and maintain LIHTC tenant files for audit ready purposes

Engage clients contacting the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines Provide crisis intervention to address threats to a caller’s physical and/or emotional safetyReport incidents of suspected child abuse or maltreatment/neglect to the Statewide Central Register of Child Abuse and Maltreatment.Conduct shelter assessments for domestic violence and rape/sexual assault victims seeking shelter and provide advocacy for them to access available shelter spaceAssess callers’ needs and provide appropriate information and referrals to address them.Interface with web-based case management system and other technologies to conduct and document work.

Conduct routine walk throughs of transitional housing facilities to ensure the site is operating in accordance with New York State’s Office of Temporary Disability Assistance Part 900 and Part 491 regulations Collaborate with program leads and site leads to maintain compliance infrastructure as well as develop corrective action plansDevelop trainings, resources guides, checklists and other audit-readiness job-aidsPerform qualitative and quantitative audits to ensure compliance with government regulations and agency policies and proceduresEnsure transitional programs follows all relevant regulations and current standards of complianceMake recommendations and develop tools to support program improvement related to compliancePresent on findings and developments of projects, initiatives and improvement plans Participate in the development and implementation of compliance policies and trainings

Queens Hotels

Coordinated all components of the 177-bed facilities day-to-day operations.Provided crisis intervention and stabilization as needed with clients to ensure efficient services are in accordance with DHS, and Acacia Network policiesHandled resident/patient concerns and assisted residents/patients in a respectful and non-judgmental manner, fostering independence and self-determination whenever possiblePlanned and organized program activities to maximize program contract’s goals and performance targetsDeveloped and designed reports, forms and intake assessment documents Provided ongoing supervision of all case management situations

Julio'S Place

Managed a 72-bed homeless MICA (Mentally Ill Chemically Addicted) male site Administered constructive discipline to direct reporting staff, as neededOvercame resistance to change from participants, direct reporting staff, and supervisors/funders

Retreat Inn

Managed all daily operations of a 142-bed men’s shelter.Supervised a team of over 10 case managers, housing and employment specialists. Developed systems to guarantee the quality and efficiency of casework services. Provided crisis intervention and stabilization as needed with clients to ensure efficient services are in accordance with D.H.S. and Acacia Network policies.Organized onsite and offsite training opportunities for professional development. Created opportunities for linkage agreements with community agencies to better service clients

Skyway Men'S Shelter

Monitored clients’ progress towards their housing goals via Independent Living Plan (ILPs) and progress notes.Tracked medically frail and mentally ill clients within the facility to ensure they receive adequate nutrition and comply with medication.Provided direct supervision for five case managers, one housing specialist, one employment specialist, and one administrative assistant. Indirectly managed a case portfolio of 87 clients and conducted weekly chart audits of client’s files.Conducted weekly supervision to meet program goals and performance outcomes.

Skyway Men'S Shelter

Managed a department of 13 employees including shift supervisors, residential aides, kitchen helpers, and facility van driver.Developed a fire safety plan and ensured the facility was compliant with 491.1 regulations and the Callahan Decree. Provided training, professional development, certifications, and one-on-one supervision for staff to improve work performance.Coordinated and managed all site inspections including Callahan, FDNY, Buildings, Dept. of Health, and OTDA facility inspections.Created statistical monthly reports of operations day-to-day functions: staff turnover, staff supervision, staff development, department meeting, Incidents, supply inventory. Immediately reported to the Program Director significant events and any incident that might subject Skyway Men’s Shelter and/or Acacia Network to liabilities.

Skyway Men'S Shelter

Supervised a team of two, including a housing specialist and after care specialist.Assessed clients’ medical, mental health and legal barriers to stable permanent housing.Completed different housing programs that clients are eligible for including: MRT, General Population, HHA, 2010E, Room Rentals, Assisted Living/Adult Home, Project Reconnect, Section 8, OSD, EOSD, LINC, SEPS.Appealed to the Human Resource Agency on behalf of clients for rental checks, furniture allowances, and entitlement concerns.Created mutually beneficial relationships with realtors, preventive service agencies, and D.O.E. Tracked clients’ permanent housing placements.Utilized the DHS Reconciliation Report to rectify any code out errors within the CARES database

Skyway Men'S Shelter

Assessed clients medical, mental health, legal barriers that prevent from stable permanent housingCoordinated medicals with outside providers for the facility Completed different housing programs that clients are eligible for such as: MRT, Gen Population, HPD, 2010e, Room Rentals, Assisted Living/Adult Home, and Project Reconnect Conduct housing tours and help facilitate client’s move outCompleted bi-weekly reports on client’s progress and status during their shelter stay, highlighting recurring needs and services required, such as education, mental health services, medical services and employment services

Skyway Men'S Shelter

Orientated client to the facility rules and regulationsAssessed clients medical, mental health, legal barriers that prevent from stable permanent housingConstructed psychosocial- each clients’ family history, medical problems, employment history, substance use, educational history, legal issues, housing patterns, mental health illness, to help assist in recommending client’s housing plan Utilized DHS CARES database Completed Biweekly reports on client’s progress and status during their shelter stay, highlighting recurring needs and services required, such as education, mental health services, medical services and employment services

Brooklyn

Evaluated clients’ needs, assist clients in gaining insight and motivation to resolve problems related to domestic violenceFind appropriate apartment units, find emergency clothing and food needsFacilitated individual, family and group counseling; Client evaluation, orientation, education and treatment planning

Tutored in English, Math, Science & Social Studies Created lesson plans & attend professional development eventsClerical Work Case Management

Bachelors, Psychology

Activities and Societies: SEAL(Students Emerging as African Leaders) Temple University Marching Band Zeta Phi Beta Sorority, Inc., Eta.

Master Of Business Administration - Mba