Sam David Email & Phone Number

Chennai, Tamil Nadu, India

1. Led Delivery Management for multiple ServiceNow projects with teams ranging from 10 to 30 members, ensuring successful outcomes at various stages.2. Consulting Expertise in process flow mapping and addressing business challenges through tailored ServiceNow solutions.3. Provided Consulting for custom applications, HR Service Delivery (HRSD), and IT Service Management (ITSM) workflows, collaborating with a skilled team of developers to achieve high customer satisfaction and successful project execution.4. Team Leadership of 4-8 members, including consultants, developers, and interns, managing deliverables, conducting internal reviews, and coordinating HR matters.5. Conducted Over 50 Technical Interviews to support talent acquisition for both my team and the broader ServiceNow practice.

Chennai, Tamil Nadu, India

1. Designed, developed, and deployed ServiceNow applications to meet diverse business needs, ensuring robust functionality through workflows, business rules, and UI elements.2. Collaborated with developers and stakeholders for comprehensive requirement gathering and solution design, implementing enhancements within the ServiceNow ecosystem.3. Integrated ServiceNow with external systems using REST APIs, facilitating seamless data exchange and improving overall system efficiency.4. Created custom applications to optimize business processes and user experience while ensuring smooth deployments in collaboration with ServiceNow administrators.5. Mentored interns and assisted fellow developers and engaged in continuous learning to incorporate new ServiceNow features and best practices into development processes.6. During this timeline, got the wonderful opportunity to explore Human Resource Service Delivery (HRSD), PPM (Portfolio and Project Management) and Custom Application Development (CAD)7. Stepped into the world of next experience with Configurable Workspaces with UI builder level customization.

Chennai, Tamil Nadu, India

1) Acquired foundational skills in HTML, CSS, and JavaScript to enhance web development proficiency.2) Rapidly advanced to ServiceNow platform administration, mastering its core functionalities.3) Developed expertise in ServiceNow development, focusing on JavaScript-based scripting components.4) Successfully implemented developer components and IT Service Management (ITSM) applications for clients, culminating the internship with client project experience.