Collaborating with senior leadership to develop and implement comprehensive HR strategies to support company's long-term goals and objectivesLeading the recruitment efforts through effective hiring strategies, overseeing the onboarding process, and developing employees' skills and careersDriving initiatives to cultivate a supportive and inclusive workplace culture where employees feel valued, motivated, and connected

Leading and managing all aspects of Service and Operations for Insights & Analytics teamMaintaining strong relationships with clients and continuously monitoring the health of accounts, ensuring exceptional serviceEstablish and monitor customer experience metrics and KPIs to track performance and drive continuous improvementDriving strategic initiatives, budget management, technology implementation, and team leadershipDevelop strong relationships with customers and continuously monitor the health of customer accounts, identifying any for improvement to proactively address themIntegrating sales and service stakeholders throughout the customer lifecycle, from pre-sales (client discovery) to post-sales (service and retention)

Transitioned to Nasdaq as Senior Manager, following acquisition of Nasdaq's Public Relations and Digital Media Services businesses

Setup and mentored multiple research teams, servicing 40 clients, facilitating growth and development for team membersUphold service level agreements by ensuring quality client deliverables on-time with responsive customer support

Transitioned to Nasdaq as Associate Manager, following Nasdaq's acquisition of Thomson Reuters Corporate Services businesses

Managed the onboarding and launch of a global brand reputation program for a multinational telecommunications firmGuided two research teams servicing 15 clients, offering media intelligence services ranging from daily media news briefs to detailed media measurement reports for Fortune 100 clientsDirectly interact with global teams and key global client contactsConsistently improve quality and productivity by setting high expectationsReinforce pay for performance culture and principlesPerform the role of a contact person between clients and the Indian delivery team

Oversee and coordinate the media monitoring projects carried out by the research analyst teamEstablish project objectives and deliver comprehensive media measurement reports and newsletters that align with client's expectationsLed a team of 8 social media analysts providing round-the-clock monitoring for a leading US software companyManage the team's workflow, set priorities, and ensure quality outputs are delivered consistently

Media monitoring across diverse media channels, including traditional media (print, TV, radio) and social media platformsCompile and present informative newsletters and media measurement reports, providing concise and insightful summaries of media coverage, sentiment analysis and key performance indicators

Delivered high quality medical transcripts on time directly to US physicians and clinics. Mentored new-hires based on client specifications and industry quality standards.

Delivered high quality medical transcripts directly to US clients. Supported with proofreading and editing of transcripts of new hires.