Catherine San Luis Email & Phone Number

• Acts as Lead content analyst for Generative AI-related customer requests
• Collaborates with different teams in Engineering, Product Management, and Technical Support to swiftly resolve customer issues, prioritizing customer satisfaction as the primary goal
• Conducts quality assurance reviews of team members' work to ensure consistency and high standards
• Partners closely with development teams to enhance tools and workflows for content analysts, improving efficiency and effectiveness
• Onboards and trains new analysts, providing guidance on processes, best practices, and tools

• Handled scheduling of meetings, flights, hotel and venue reservations, and other event-related activities for the Executive Vice President
• Received and transmitted documents to and from the Executive Office, ensuring confidentiality and correct routing
• Attended and prepared Minutes for Management Committee meetings
• Monitored and filed evaluations of the Management Team

• Volunteer playtester promoted to part-time QA for Magehunter™
• Performed content, feature, regression and ad-hoc testing for demo builds
• Reproduced issues found by playtesters and assisted in organizing feedback
• Assisted in production by setting up and helping maintain Trello boards

Pasig City, Philippines

• Managed 27 testers and monitored their projects and skills development
• Participated in resource allocation meetings
• Assisted in the creation of KPI metrics used for the annual evaluation of department members
• Attended Project Status Report meetings with the studio's producers and managers/leads from other departments
• Submitted man-day estimates for new projects/reviewed members' estimates
• Acted as a consultant for Team Leads who were handling offshore clientsOffshore QA Team Lead for PocketGems, Inc.

Pasig City, Philippines

• Tested content, features and A/B Tests for interactive storytelling games Episode and Demi Lovato: Path to Fame, and used JIRA to write bug reports and submit test results
• Designed and created QA checklists and test cases for mobile games and performed feature, regression, compatibility, and ad-hoc testing on iOS and Android devices
• Worked collaboratively in agile teams consisting of producers, game designers, 2D artists and technical developers

Makati City, Philippines

• Created and tested automated website categorization support for the following languages: English, Arabic, Chinese, Japanese, Korean, Malay, Polish, and Portuguese
• Conducted system performance investigations that led to significant improvements on system output, such as an increase in Malay support efficiency by over 500%
• Increased efficiency of automated website categorization engine by 400% while maintaining an accuracy rating of over 85%
• Monitored system performance on a daily basis and coordinated team members for investigations on abnormalities
• Trained team members on the use of various investigation and testing tools and guided them in developing investigation and testing processes
• Rebuilt repositories for deployment and prepared and submitted change request logs

Makati City, Philippines

Performed daily categorization of websites with an accuracy rating of over 95%, which led to a job offer to become an office-based employee in just two months' time.

NCR - National Capital Region, Philippines

Assisted in completing the checklist used to set up SAP Business One for clients, and tailor-fitted an existing User Manual for a client company.