-Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.-Maintain case history records and prepare reports.-Refer clients to community resources for services such as housing and medical treatment.-Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.

Specialist of Fun, Freedom & Fulfillment

-Create Cultural jewelry from seed beads that come in a variety of colors.-Make repairs, such as enlarging or reducing ring sizes, soldering pieces of jewelry together, and replacing broken clasps and mountings.-Select and acquire metals and gems for designs.-Compute costs of labor and materials in order to determine production costs of products and articles.-Mark and drill holes in jewelry mountings in order to center stones according to design specifications.-Examine assembled or finished products to ensure conformance to specifications, using magnifying glasses or precision measuring instruments.-Construct preliminary models of wax, metal, clay, or plaster, and form sample castings in molds.

- Establish and oversee administrative procedures to meet objectives set by senior management.- Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.- Interview individuals or family members to ensure needs and that eligibility criteria complies with recovery mission.- Provide information or refer individuals to public or private agencies or community services for assistance.- Keep records and prepare reports for management concerning visits with clients.- Submit reports and review reports or problems with superior.

• Supervised a team of 5 to 10 Case Managers for Long Term Recovery IDCM/DCM program. • Perform Client interview as well as assessment of related disaster damage of clients home and personal property.• Assist Client with disaster Recovery plan services to meet long term recovery needs.• Maintain accurate client/family data and statistics to monitor recovery plan.• Generate Client reports in accordance with request from Recovery Operation Manager.• Input & Manage disaster case’s using Coordinated Assistance Network (CAN) software system.• Lead, train/coach and evaluate Case Managers with assign casework duties.• Review and Evaluate Case managers/client recovery plan to ensure repair, reconstruction and rehabilitation of disaster damage, including ensuring proper documentation and process for service delivery.• Conduct and provide Team briefings and mentoring as Case Manager’s support system to improve the effectiveness and efficiency of work operations.• Upheld partnerships with FEMA, State and applicant by Coordinating, collaborating, and communicating with Voluntary Agencies, State and local governments, and other federal agencies to ensure and provide the best service delivery to applicants.• Manage escalated calls and provided quality customer service delivery to disaster applicants, with patience, empathy and compassion. • Provide technical guidance in case close out.• Communicating, both orally and written, with senior level management and partners in advocating for client needs.• Treat all clients, volunteers, guest and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone.

•Plan and prepare employee work schedules.•Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.•Inspect work performed to ensure that it meets specifications and established standards.•Confer with staff to resolve performance and personnel problems, and to discuss company policies.•Establish and implement operational standards and procedures for the departments supervised.•Investigate complaints about service and equipment, and take corrective action.•Maintain required records of work hours, budgets, payrolls, and other information.