Cindy Sappingfield Email & Phone Number

Sioux Falls, South Dakota, United States

Sioux Falls, South Dakota Area

• Membership and enrollment specialist that provides high quality and timely enrollment service, administrative support and serve as an enrollment advocate for members across all business segments.• Knowledge of strong product knowledge and business practices.• Provide insights to selected benefits by employer groups.

Sioux Falls, South Dakota Area

• Provided accurate, prompt, courteous and professional responses to customers.• Applied customer engagement philosophies and personality-based resolution techniques to all interactions.• Followed established processes and procedures per contractual obligations.• Ensured membership records were processed and updated timely and accurately. • Identified/utilized appropriate resources to resolve customer inquiries and performed other duties as assigned.

Sioux City, Iowa Area

• Respond to customer concerns with friendly and knowledgeable service.• Complete point of sale opening and closing procedures, including counting the contents of the cash register.• Assign work to team members based on company needs, personal strengths and job knowledge.• Contribute to team success by exceeding team sales goals by 89%.• Welcome customers into the store and help them locate items.• Determine customer needs by asking relevant questions and listening actively… Show more • Respond to customer concerns with friendly and knowledgeable service.• Complete point of sale opening and closing procedures, including counting the contents of the cash register.• Assign work to team members based on company needs, personal strengths and job knowledge.• Contribute to team success by exceeding team sales goals by 89%.• Welcome customers into the store and help them locate items.• Determine customer needs by asking relevant questions and listening actively to the responses. Show less

Sioux City, Iowa

• Greeted and welcomed patients. • Answered telephone and handles daily clerical duties. • Made appointments for patients to resolve allergy, asthma and immune problems and treatment. • Acted as a liaison with patients, outside/inside business partners, insurance and pharmacy inquiries to help run the day to day business needs. • Handled referral and medical records requests as well as compliance, HIPPA, CPT, HCPC training as needed. • Other duties as needed or assigned.

Sioux City, Iowa Area

• Performed and assisted with a range of general clerical, accounting and minimal bookkeeping duties to support a local thriving tenured college. • Checked, verified, and processed payments, managed petty cash transactions and day to day liaison with other business operations to provide students and faculty

Lawton, Iowa

• Provided service options for new and current customers to help manage their current home and business needs in small-town Iowa.• Contributed to the overall goal by supporting other staff and management on maintaining and being a positive business partner.

Sioux City, Iowa Area

• Assisted and helped individuals retiring by advising what options and products will help them secure and protect the money and assets. • Oral and written verification was used daily and help resolve customer needs and concerns.

Sioux City, Iowa Area

• A Coordinator for Membership/Eligibility/Enrollment/Short Term Disability/Flexible Spending for a third-party administrator, a subsidiary of Wellmark Blue Cross Blue Shield of Iowa. • Contributed to supporting a multi-functional department and being effective in operating, supporting the regulatory standards set by measuring, coordinating, and maintaining the department workloads to meet customer satisfaction. • Proactively developed business relationships by listening, understanding… Show more • A Coordinator for Membership/Eligibility/Enrollment/Short Term Disability/Flexible Spending for a third-party administrator, a subsidiary of Wellmark Blue Cross Blue Shield of Iowa. • Contributed to supporting a multi-functional department and being effective in operating, supporting the regulatory standards set by measuring, coordinating, and maintaining the department workloads to meet customer satisfaction. • Proactively developed business relationships by listening, understanding and providing solutions to customers. • Oral and written skills were used on an everyday basis, resolving issues and conflict in a professional, composed, confident, poised manner. • Developed and maintained positive member and business relations by listening, understanding, and resolving claims for customer/member satisfaction. • Contributed to the overall goal achievement by supporting a multi-functional department to properly operate according to the regulatory standards. • Acted as an operational and technical liaison for employer groups, brokers, internal and external staff. Successful transition of FAI business to Wellmark and administrators as of January 1st,2014. • Maintained professionalism and flexibility, to ensure a smooth transition and to work as a liaison with Wellmark and other business partners.• Assisted in measuring and coordinating the department’s workload to meet the customers’ expectations which ensure enrollment accuracy and timeliness both individually and as a team. • Focused on customer relations by supporting the products and services. • Shared and maintained knowledge of the product lines and processes within the business. • Developed and maintained positive member and business relations to ensure retention and customer needs were met. • Identified and utilized appropriate individuals to resolve customer inquiries and promote and educate staff on self-service tools appropriately for better work processes. Show less

Sioux City, Iowa Area

• Resolved customer concerns and verify issues and questions were handled with a conclusion. • Delivered courteous and proper customer service and understood customers’ needs. • Maintained a positive and effective relationship with our clients/customers. • Managed and coordinated the department’s workload to meet customers’ expectations which ensured the workload was processed timely and accurately. • Completed projects and assignments designated by leadership and provided… Show more • Resolved customer concerns and verify issues and questions were handled with a conclusion. • Delivered courteous and proper customer service and understood customers’ needs. • Maintained a positive and effective relationship with our clients/customers. • Managed and coordinated the department’s workload to meet customers’ expectations which ensured the workload was processed timely and accurately. • Completed projects and assignments designated by leadership and provided feedback and guidance to the team once assigned.• Participated in operational meetings with other supervisors/coordinators to provide information and suggestions for future training. • Demonstrated respect for all of the team members and staff by a willingness to appreciate all differences and provide the time and expertise when needed. Show less

Sioux City, Iowa Area

• Delivered prompt, courteous customer service while understanding the individual customer’s need. • Resolved customer concerns and verified that the issues and/or questions were handled with a conclusion. • Maintained a positive, effective relationship with our clients/customers. • Shared knowledge, skills and ideas for customer service-related issues to effectively maintain business partner relationships.

Sioux City, Iowa Area