Celia Sauceda Email & Phone Number

Follow up on medical billing for a multi specialty physician group. Provided customer service for patient account inquiries. Posted payments and reconciled billing on a daily basis. Reported team performance at an executive level for management on a monthly and annual basis.Contributions:-As a Lead performer, hit an all-time high of payments posted for the team in a day, at over 500 postings-Processed an average of 300 individual payment transactions daily, handling approximately $300,000 per day in postings, while maintaining an accuracy rating of over 99.9%

Daily face to face marketing to identify loan modification or new home purchase leads, which were then passed on to the real estate agents. Responsible for maintaining files with sensitive information, and general reception and office duties. Contributions:-Maximized sales by marking our products both face to face or over the phone to a previously untapped Spanish speaking market. Translated literature into Spanish for increased market penetration and upon my departure, our Hispanic clientele exceeded 75% of our customer base

Process new Credit applications, including running credit reports, checking bank & trade references, forwarding approvals and denials appropriately, California Contractors license and State Tax verifications, posting payments, bi-lingual (Spanish / English) collections, Cash on Delivery (COD) cashiering, and various office responsibilities.Contributions:-Took on English to Spanish document translation which was later utilized for new and existing customer base, roughly 1 out every 4 clients-Absorbed additional responsibilities previously owned by the Office Manager, which accounted to roughly 30 additional hours a week, all while maintaining current schedule and quality output

Office Assistant Diploma

High School Diploma Certificate

Microsoft Excel And Microsoft Word Certificate

Physical Therapy Aide Certificate