Charles Souza Email & Phone Number

Curitiba, Paraná, Brasil

Principais responsabilidades:- Desenvolver e implementar estratégias operacionais para otimizar a eficiência e eficácia dos processos de negócios.- Coordenar e liderar projetos multifuncionais, garantindo a entrega dentro do prazo e do orçamento.- Realizar análises de dados para identificar oportunidades de melhoria e tomar decisões informadas..

Curitiba, Paraná, Brasil

Key Responsibilities:Support leadership in planning, organizing, and coordinating operational activities.Provide recommendations and suggestions for improvement to leadership regarding performance-related aspects.Implement operational controls and monitor day-to-day operations, proposing actions and sharing insights that positively impact the desired.

Curitiba, Paraná, Brasil

Key Responsibilities:Build tracks and playbooks of best practices, trainings, and resources to enhance customer relationship and negotiations with the customer base, optimizing the performance of Customer Success Managers (CSMs).Develop strategies to translate technical product communication into business language.Ensure that teams have the knowledge.

Curitiba, Paraná, Brasil

Team management focused on system adoption metrics, productivity, and quality service.Risk management.Construction of individual development plans.Team building and development.Recruitment and selection.Training and qualification.Mapping and process improvements.Creation of playbooks and internal processes.Project management.Capacity management.Risk.

Curitiba, Paraná

Project management for the creation and optimization of B2B sales processes, including both Inbound and Outbound approaches.Key focus areas during meetings:Audience mappingSales strategy definitionOperations and sales routinesTracking and optimization of metricsLead qualificationDevelopment of sales cadencesPreparation of sales pitchesOptimization of the.

Florianópolis E Região, Brasil

Implemented over 300 customers. Responsible for assisting new customers in their initial steps and their first Inbound Marketing campaigns with RDSM.Responsibilities:Identify issues within customers' business models.Create and develop Inbound Marketing strategies.Plan, develop, and design buyer personas.Implement techniques to increase lead generation.

Florianópolis E Região, Brasil

Achieved over a 200% increase in alignment between Sales and Customer Success. Responsible for aligning the Inbound Sales and Customer Success (CS) departments, with a primary focus on continuously improving our Service Level Agreement (SLA) to ensure that customers purchase RD Station Marketing at the optimal time.Responsibilities:Create and maintain the.

Florianópolis E Região, Brasil

Responsible for qualifying, prospecting, and generating sales opportunities. Achievements include:Creation of the first Pre-Sales playbook in Brazil.Benchmarking with three American companies to create a new Pre-Sales model for Resultados Digitais.Generated over 1500 sales opportunities.Responsibilities:Qualify marketing leads using the BANT.

Curitiba E Região, Brasil

Responsible for analyzing, controlling, reconciling, and reorganizing the cost center for ongoing import and export operations.

Curitiba E Região, Brasil

Responsible for overseeing four major projects in the following areas:Merchandising: developed a new module for sales representatives.Business intelligence: created dashboards for the National Board.Sales Tracking Tool: developed a new tool for monitoring the sales team.Change Management: provided support in creating change management strategies for the.

Bachelor Degree, Business Management

Master Of Business Administration - Mba, Business Intelligence