• Management of 60+ Caregivers/PSW’s providing in-home care for seniors• Created and maintained employment records• Responsible for recruiting, onboarding and retaining qualified Caregivers • Conducted performance reviews and disciplinary measures• Conducted orientation and training for new hires, identified learning and development opportunities for employees• Developed engagement strategies to promote employee retention• Drafted new policies and updated existing policies• Member of Health and Safety Committee

• Managed the operations for over 300 cruise departures per year working with cruise lines and travel agencies• Executed the recruitment cycle for cruise hosts from pre-screening to selecting the most qualified host • Facilitated training sessions and webinars for cruise hosts and liaised with host to resolve operational issues• Ensured hosts were compliant to corporate requirements and that head office met health and safety guidelines • Presented information on cruise program to member agencies at conferences and training events• Represented the organization at product launches and industry events, inaugural cruises and conferences

• Provided sales and customer service support including RFP bids, maintained account spreadsheets, set up meetings, and developed effective sales presentations for portfolios across 9 hotel properties in Toronto• Produced and analyzed sales reports and provided recommendations for opportunities to grow clients

• Presented information on cruise program to member agencies at conferences and training events• Represented the organization at product launches and industry events, inaugural cruises and conferences• Analyzed past sales reports seeking trends and opportunities to determine the best cruises to promote• Managed current year, and partnered with director on forecasting future year budgets for sales opportunities

• Promoted from Marketing Assistant to Network Marketing Coordinator in 2006• Assisted in the development, production and distribution of the seasonal travel magazine; coordinating personalization and client databases with the travel agencies, designer and data manager.• Collaborated with the designer to coordinate product and images from preferred suppliers for direct marketing pieces• Contributing writer for Ensemble Vacations Magazine • • Edited and distributed online Newsletter for distribution to all Canadian agents

• Assisted in the development, production and distribution of the seasonal travel magazine; coordinating personalization and client databases with the travel agencies, designer and data manager.