Christopher Dean Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

• Hospitality Management including hotels and restaurants in downtown Portland in an HR Director role. Some main achievements have included:
• Focus on culture & retention leading to a sustained low turnover rate of 19% (national average for hospitality is 75%).
• Create & maintain the following for multiple entities: team member policy manual; regular team member engagement surveys; wage rates & analysis; robust, culture-focused benefits package; recognition & reward programs.
• Provide mentoring & coaching to leadership to ensure equitable approaches to interviews & team member engagement (including feedback & discipline).

Portland, Oregon Metropolitan Area

• Nonprofit in the energy efficiency industry – joined the organization to manage significant growth initiatives. Some main achievements have included:
• Nearly doubled the number of staff in less than 2 years, including opening talent pool to remote work all over the country.
• Developed multi-state employee policies manual and onboarding process for remote staff.
• Responsible for review and approval of all contracts with partners and other organizations, including federal government & local municipalities.
• Worked with CEO and leadership team to develop and implement strategic growth plans that included new industries, geographies and partnerships.
• Reported on organizational and financial status of the organization to the Board of Directors.

Portland, Oregon Area

 Responsible for hiring and expanding firm staff, resulting in an increase of administrative andlegal staff by 75%. Development and documentation of business processes and staff procedures to clarify Firm’sobjectives (Operations Manual) and facilitate the plan of opening a second location. Streamlined payroll, client expenses, vendor costs, billing, A/R.

Portland, Oregon Area

• I was hired to help focus the administrative side of the business and to document processes and best practices to maximize efficiency and lower staff turn-over. My focus has been internal development and has also.
• Project managed creation of new website and ecommerce platform resulting in a 40% increase in online sales.
• Streamlined CRM software for higher level of engagement with customers; upgraded internal systems to cloud based platforms allowing for easier external sales; implemented internet-based phone system to allow for remote.
• Curated & managed a small team of highly specialized staff to serve customers worldwide.
• Created a marketing strategy and schedule to maximize exposure to customer. Included creating marketing campaigns; analyzing marketing data to determine best practices; and management of marketing and creative teams.
• Organized and attended all client-facing events (conferences, workshops, etc.) with the purpose of increased visibility, brand recognition and sales.

Tigard, OR

• I came back to the company to help them achieve a few major initiatives and to ensure they had proper management in place during their busy (tax) season. This was a full-time, short-term consulting position. Some main.
• Audited and streamlined major processes including billing, A/R & A/P to increase efficiency and to determine areas that had potential for cross-training.
• Developed short- and long-term marketing plans that included marketing initiatives for the firm and all the professional staff in order to facilitate growth in individual networks.
• Developed firm-wide community outreach program.
• Responsible for bi-monthly billing of all active customers.
• Maintained staff schedule of over 700 tax and audit projects.

Ridgefield, WA

Focus on company growth, marketing and direct sales. Specifically heading the direct distribution in Oregon beginning in 2016. From time to time serving as tasting room host.This local winery is quickly establishing itself with bold flavors and gorgeous artwork on the labels.

Portland, Oregon Area

• I served as liaison between corporate offices in Seattle and the Portland office. My main initiatives were focused on personnel management and growth of the office (the number of staff doubled while I was with the.
• Coached and trained timekeepers (staff) to maximize billable hour goals which resulted in an 80% increase of employees meeting billable hour requirements each month.
• Implemented firm-wide use of a client portal to create a secure, online platform for clients and staff to interact. Created training modules for all levels of security access to the Client Portal.
• Organized and executed various events for 20-200 guests; generated vendor relationships to provide the highest quality of service and products at events; organized monthly CLE programs for local attorneys and legal.

Tigard, Oregon

• My most important task was maintaining and managing the schedule of client engagements (700+ per year) to ensure all work was completed based on hard deadlines. The schedule was also used to maximize staff billable.
• Implemented cloud computing network across the firm and oversaw the transition from in-house server to cloud network. Move to the cloud increased efficiency and resulted in 15-20 additional billable hours each week..
• Responsible for oversight of all vendor relationships and building management. Changes to vendors and vendor processes (including newly negotiated vendor contracts) resulted in a 20% reduction in overhead costs.
• Created process for tracking staff billable hours and implemented changes to process that decreased non-billable hours for all staff by shifting some responsibilities to non-billable staff.

New York, New York

• I was hired to build and strengthen the administrative foundation of this boutique landscaping firm in Manhattan. Some main achievements included:
• Optimized administrative and operational processes that allowed for additional staff to be hired and customer base to increase. Changes helped grow the business even during 2008 recession and saw an increase in revenue.
• Responsible for administrative management that included team leadership; staff and sales team incentive programs; and client accounting and collections.
• Streamlined company-side financial operations and created documented processes for accounts receivable/payable; expense control budgets; QuickBooks management; client invoicing; month-end closings; financial reporting.
• Reduced administrative and operational costs by 20%.

Columbus, Ohio Area

• My experience as a manager of entertainment with a US-based cruise ship company lead to this management position. Some main achievements included:
• Initially managed facilities attached to Class A office buildings in Columbus, OH. Transferred to NYC to manage the largest facility in Manhattan with annual revenue of $8M.
• Recruited, hired and supervised staff of 70+ employees. Implemented new incentive programs for hourly employees.
• Created and maintained annual budget, monthly P&L statements and location-based revenue controls (including maintaining daily receipts and A/R & A/P). Reviewed all financials with Regional Manager as well as location.
• Managed facility operations including determining aggressive rates; amenity programs for customers; operation and maintenance of all parking equipment; and maintenance of facilities.

Columbus, Ohio Area

• Responsible for comprehensive management & handling of all 12 Republic Parking System locations in central Ohio and 20+ employees
• Optimization of processes within operations resulted in a yearly revenue increase of 25%
• Oversaw Administrative & Financial duties including monthly invoicing for over 400+ clients; contract negotiations with all property owners; revenue control; monthly P&L statements; created & maintained yearly budgets.

Portland, Oregon Area

Master Of Science (M.S.), Business Administration And Management, General

Bachelor'S Degree, Communication And Culture

Musical Theatre