Chris Shackelford

Chris Shackelford Email and Phone Number

Chief Customer Officer (CCO) Readiness Consultant @ Zensai
San Ramon, CA, US
Chris Shackelford's Location
San Ramon, California, United States, United States
Chris Shackelford's Contact Details
About Chris Shackelford

Mission: Increase sustainable proven value for our customers and our company. Passionate about all four pillars of customer referencability: 1) successful implementation, 2) adoption and high Net Promoter Score through significant ROI, 3) support enablement and efficacy, and4) product request and roadmap alignment. Accomplished in driving both business and IT achievement of goals focused specifically on sales execution, quality of delivery, and customer adoption. Prior Certified Scrum Master (CSM) and Project Management Professional (PMP) with real-life experiences. Convert of the on-demand paradigm. Multi-tenancy moves mountains.

Chris Shackelford's Current Company Details
Zensai

Zensai

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Chief Customer Officer (CCO) Readiness Consultant
San Ramon, CA, US
Chris Shackelford Work Experience Details
  • Zensai
    Chief Customer Officer (Cco) Readiness Consultant
    Zensai
    San Ramon, Ca, Us
  • Sap
    Rvp, Na West Enterprise Customer Success
    Sap Apr 2023 - Present
    Walldorf, Bw, De
    Lead multiple teams of highly-skilled Enterprise Customer Success Partners focused on delivering successful customer experiences across SAP lines of business for the NA West region.
  • Sap
    Vp, Na West Enterprise Customer Success
    Sap Oct 2021 - Apr 2023
    Walldorf, Bw, De
    Lead a team of highly-skilled Enterprise Customer Success Partners focused on delivering successful customer experiences across SAP lines of business for the NA West region.
  • Sap
    Global Head Of Sales Performance Management, Hxm
    Sap Jan 2021 - Oct 2021
    Walldorf, Bw, De
    Lead the Customer Success portion of the 2020/2021 migration of Sales Performance Management from the Customer Experience line of business, over to the HXM/SuccessFactors line of business. Lead several teams who support SPM customers globally in achieving faster time to value, a key component in smooth renewals and references.
  • Sap
    Head Of Customer Success, West Market Unit, Sap Customer Experience Na
    Sap Aug 2017 - Jan 2021
    Walldorf, Bw, De
  • Calliduscloud
    Senior Director, Customer Success
    Calliduscloud Aug 2017 - Jan 2021
    Dublin, Ca, Us
    Mission: Increase sustainable proven value for my customers and for my company. Passionate about all four pillars of customer referenceability: 1) successful implementation, 2) adoption and high Net Promoter Score through significant ROI, 3) support enablement and efficacy, and4) product request and roadmap alignment. Accomplished in driving both business and IT achievement of goals. Prior Certified Scrum Master (CSM) and Project Management Professional (PMP) with real-life experiences. Convert of the on-demand paradigm. Multi-tenancy moves mountains.
  • Calliduscloud
    Senior Director, Technical Account Management
    Calliduscloud Aug 2017 - Aug 2017
    Dublin, Ca, Us
    Our TAMs work directly with our customers, partners, and internal stakeholders to identify and actively remove ROI barriers together. Relentlessly focused on increased momentum and higher value!
  • Vera
    Senior Director, Customer Success
    Vera May 2016 - Aug 2017
  • Salesforce
    Success Specialist Director, Mobile & Analytics
    Salesforce May 2015 - May 2016
    San Francisco, California, Us
  • Salesforce
    Cloud Success Technologist Director, Customer Success
    Salesforce Jul 2012 - May 2015
    San Francisco, California, Us
    Ultimately responsible for the technical success of a small portfolio of large enterprise customers, serving as their trusted technical advisor and ensuring that they get the most out of their investment in salesforce.com.
  • Salesforce
    Engagement Manager, Professional Services
    Salesforce Sep 2006 - Jul 2012
    San Francisco, California, Us
  • Affymetrix
    Senior Salesforce.Com Consultant
    Affymetrix Jan 2006 - Sep 2006
    Santa Clara, California, Us
  • Statera
    Senior Crm Consultant
    Statera Jan 2005 - Dec 2005
    Greenwood Village, Colorado, Us
  • Clorox
    Senior Business Analyst
    Clorox Oct 2002 - Mar 2005
    Oakland, Ca, Us
  • Corio
    Siebel Administrator
    Corio Dec 1999 - Oct 2001
    Nl

Chris Shackelford Skills

Salesforce.com Enterprise Software Crm Cloud Computing Saas Project Management Business Process Customer Relationship Management Management Professional Services Management Consulting Consulting Business Intelligence Analytics Leadership Paas Software As A Service Integration Siebel Pmp Software Consulting It Strategy Force.com Solution Selling Agile Methodologies Enterprise Architecture Software Project Management Solution Architecture Strategy Team Leadership Microsoft Crm Pre Sales Cross Functional Team Leadership Customer Service Sap R/3 Marketing Automation Business Process Improvement Training Program Management Business Development Strategic Partnerships Microsoft Office Microsoft Excel Sql Account Management Sales Software Industry

Chris Shackelford Education Details

  • California State University - East Bay
    California State University - East Bay
    Strategic Mgmt
  • State University Of New York At Fredonia
    State University Of New York At Fredonia
    Chemistry

Frequently Asked Questions about Chris Shackelford

What company does Chris Shackelford work for?

Chris Shackelford works for Zensai

What is Chris Shackelford's role at the current company?

Chris Shackelford's current role is Chief Customer Officer (CCO) Readiness Consultant.

What is Chris Shackelford's email address?

Chris Shackelford's email address is cs****@****era.com

What is Chris Shackelford's direct phone number?

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What schools did Chris Shackelford attend?

Chris Shackelford attended California State University - East Bay, State University Of New York At Fredonia.

What are some of Chris Shackelford's interests?

Chris Shackelford has interest in Electronics, Traveling, Home Improvement, Reading, Travel, Home Decoration.

What skills is Chris Shackelford known for?

Chris Shackelford has skills like Salesforce.com, Enterprise Software, Crm, Cloud Computing, Saas, Project Management, Business Process, Customer Relationship Management, Management, Professional Services, Management Consulting, Consulting.

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