Corey Shaw Email & Phone Number

Remote

Managing the efficiency of my assigned service desk. Managing the efficiency and effectiveness of Tier I analysts. Delegation of tickets to Tier I analysts. Troubleshooting of tickets assigned to Tier II support. Running client-specific training for on-boarding analysts. Attending client leadership meetings and implementing any changes handed down from clients. Assisted in the development of a benchmark skills exam for future Tier I and Tier II analysts.

United States

Troubleshooting of various issues for numerous clients across various environments. Utilized various remote desktop clients to resolve issues for users in Windows 10 and Windows 11. Assisted remotely with basic networking issues. Created and removed user profiles within Active Directory, Exchange Admin Center, Microsoft 365, Azure, and various proprietary platforms. Managed all assigned tickets in a timely manner and according to client-specific SLAs.

Corpus Christi, Tx

Troubleshooting and repair of hardware and software issues on a variety of systems including laptops, desktops, custom gaming systems, and servers on both Mac and Windows operating systems. Remedying hardware issues including component replacement, chassis repair, peripheral device repair, cleaning, and connector repair/replacement. Remedy software issues including malware detection and remediation, BSODs, operating system repair/reloads, update/driver support, installing/removing software… Show more Troubleshooting and repair of hardware and software issues on a variety of systems including laptops, desktops, custom gaming systems, and servers on both Mac and Windows operating systems. Remedying hardware issues including component replacement, chassis repair, peripheral device repair, cleaning, and connector repair/replacement. Remedy software issues including malware detection and remediation, BSODs, operating system repair/reloads, update/driver support, installing/removing software, system optimization, and general tune-up. Provide both on-site and in-shop service to private customers as well as enterprise clients. Counseled customers on best practice use of their machines, malware avoidance/best security practices, general upkeep, and general account management. Show less

Corpus Christi, Texas, United States

Coordinated the pickup and delivery of customer orders according to requested specifications. Managed routes according to predetermined time frames for each order. Provided consistent updates to customers and alerted customers to any potential holdups. Executed route changes as needed due to traffic or accidents. Provided excellent customer service from start to finish of each order.

Remote

Conducted over 200 daily cold calls to verified leads. Presented prospective clients with the details of the services we offered. Advised prospective clients on how our services could work into and benefit their business. Addressed any questions or concerns prospective clients may have had. Maintained a personal organizational system to manage all appointments with prospective and current clients. Counseled current clients on ways to optimize our services through regularly scheduled check-in… Show more Conducted over 200 daily cold calls to verified leads. Presented prospective clients with the details of the services we offered. Advised prospective clients on how our services could work into and benefit their business. Addressed any questions or concerns prospective clients may have had. Maintained a personal organizational system to manage all appointments with prospective and current clients. Counseled current clients on ways to optimize our services through regularly scheduled check-in appointments. Participated in daily team meetings and motivated team members to perform optimally. Show less

Remote

Provided potential clients with product descriptions of chiropractic supplies. Assessed how various products could be effectively utilized by potential clients in their practice. Addressed questions or concerns prospective clients may have had. Conducted over 250 daily cold calls to potential clients. Implemented an organizational system to keep track of follow-up correspondence with potential clients and check-in meetings with current clients. Participated in weekly team meetings. Coordinated… Show more Provided potential clients with product descriptions of chiropractic supplies. Assessed how various products could be effectively utilized by potential clients in their practice. Addressed questions or concerns prospective clients may have had. Conducted over 250 daily cold calls to potential clients. Implemented an organizational system to keep track of follow-up correspondence with potential clients and check-in meetings with current clients. Participated in weekly team meetings. Coordinated product re-orders from current clients by keeping track of supply based on previous orders. Show less

Corpus Christi, Texas, United States

Coordinated the maintenance and repair requests of guests staying in company owned vacation homes. Dispatched maintenance teams to fulfill guest request. Organized future maintenance of unoccupied properties according to vacancy status. Implemented an organizational system for outstanding and completed third-party repair invoices. Communicated with the owners of properties on any outstanding maintenance charges and on approval of maintenance invoices over $250. Personally conducted small… Show more Coordinated the maintenance and repair requests of guests staying in company owned vacation homes. Dispatched maintenance teams to fulfill guest request. Organized future maintenance of unoccupied properties according to vacancy status. Implemented an organizational system for outstanding and completed third-party repair invoices. Communicated with the owners of properties on any outstanding maintenance charges and on approval of maintenance invoices over $250. Personally conducted small maintenance and repair tasks to assist the designated maintenance teams during periods of high-volume. Assisted the reservation team with reservation information requests when their team was short-handed. Show less

Chesapeake, Va

Oversaw the daily tasks of all support staff. Advised staff on any issues or obstacles that arose. Delegated projects based on staff workload and time constraints. Directed interviews for any open support staff positions. Monitored supply levels and coordinated the ordering of office supplies. Organized and maintained the personal and professional calendar of the lead attorney. Drafted legal documents and professional letters bound for various courts and clients. Implemented a new management… Show more Oversaw the daily tasks of all support staff. Advised staff on any issues or obstacles that arose. Delegated projects based on staff workload and time constraints. Directed interviews for any open support staff positions. Monitored supply levels and coordinated the ordering of office supplies. Organized and maintained the personal and professional calendar of the lead attorney. Drafted legal documents and professional letters bound for various courts and clients. Implemented a new management system for client files, specifically regarding Registered Agent services. Oversaw the preparation of all mail. Facilitated the delivery of all court documents in accordance with the court’s time tables. Communicated directly with clients via email and over the phone. Show less

Norfolk, Virginia Area

Operated reproduction equipment and software in accordance with the city’s Acceptable Use Policy. Executed all copy and print requests according to the requestor’s specifications. Conducted basic maintenance on reproduction equipment such as cleaning, clearing jams, replacing rollers, and troubleshooting equipment software. Maintained reproduction supplies and placed order requests in advance of supply needs. Assisted in the closure of completed legal files. Maintained the City Attorney’s… Show more Operated reproduction equipment and software in accordance with the city’s Acceptable Use Policy. Executed all copy and print requests according to the requestor’s specifications. Conducted basic maintenance on reproduction equipment such as cleaning, clearing jams, replacing rollers, and troubleshooting equipment software. Maintained reproduction supplies and placed order requests in advance of supply needs. Assisted in the closure of completed legal files. Maintained the City Attorney’s personal City Council records. Completed court document deliveries when needed. Show less

Fairfax, Va

Conducted the prompt and accurate delivery of customer parcels. Organized a daily route based on delivery time commitments and distance between deliveries. Communicated any delays, delivery information discrepancies, and any other obstacles with dispatchers. Operated company vehicles safely and in accordance with federal, state, and local laws. Provided excellent customer service to each customer. Chosen to participate in a highly selective government contract along with only ten other FedEx… Show more Conducted the prompt and accurate delivery of customer parcels. Organized a daily route based on delivery time commitments and distance between deliveries. Communicated any delays, delivery information discrepancies, and any other obstacles with dispatchers. Operated company vehicles safely and in accordance with federal, state, and local laws. Provided excellent customer service to each customer. Chosen to participate in a highly selective government contract along with only ten other FedEx employees; this program is ongoing to this day and still maintains a high level of confidentiality. Show less

Bachelor'S Of Science, Cybersecurity And Information Assurrance

Associate Of Science - As, General Studies

High School Diploma