Christopher Luu Email & Phone Number

Centreville, Va, Us

Fairfax County, Virginia, United States

• Led the migration of 100 users from VDI virtual machines to laptops.• Provided AV and event support, and handled printers and equipment maintenance.• Administered IT security tools (Datawatch, Proofpoint, firewalls) to protect company assets.• Spearheaded the successful transition to Proofpoint for email filtering, reducing incoming spam emails by 99%.• Delivered comprehensive help desk support, handling hardware/software imaging, programming, and resolving end-user issues.• Supported database management and system administration, managing SQL databases, Active Directory, and Microsoft Entra.• Managed full VoIP system, including troubleshooting, setup, and configuration of switches, servers, access points, and UPS devices.• Managed company-wide content management platforms like SharePoint, Drupal (with HTML/CSS),Nextcloud, and performed regular server backups to maintain IT infrastructure.•

Arlington, Virginia, United States

• Successfully deployed laptops and phones for end-users• Refederated LassPass accounts for over 1000 employees ensuring the security of sensitive data and accounts• Troubleshooted and resolved a wide range of technical issues, from software and hardware problems to network and connectivity issues• Maintained a high customer satisfaction rating of 99%, as reported through user feedback, by resolving an average of five tickets per day• Developed and implemented scripts to automate the software download process, reducing the time and effort required to install software on laptops.• Developed an automated ticket queue management tool using Puppeteer, significantly reducing manual sorting time and enhancing workflow efficiency.• Utilized ServiceNow as the primary ticketing system, managing and prioritizing tickets, communicating effectively with end-users, and maintaining accurate records of all interactions and resolutions

Dulles, Virginia, United States

• Provided technical support for over 6,000 internal faculty and staff at United Airlines at Dulles Airport.• Ensured compliance with industry standards by managing the installation, configuration, maintenance, and using ServiceNow for accurate documentation of over 5,000 devices, including PCs, information display screens, printers, tablets, smartphones, and other peripheral devices.• Utilized Airwatch to troubleshoot and resolve issues related to MDM, such as lost or stolen devices, and assisted employees with enrolling and configuring their devices.• Improved efficiency, communication, and safety for the airline by successfully freshing over 1,200 CT45 Android scanners and 2,000 iPhone link devices. • Additionally, played a key role in the successful deployment of an average of 200 devices per week, with a quick average resolution time of half an hour.

Virginia, United States

•Greeting and seating customers•Taking and accurately entering orders into the POS system•Suggesting menu items and specials•Providing excellent customer service, including addressing any concerns or complaints•Assisting with food preparation, such as cutting meats and vegetables•Preparing and serving drinks•Handling cash and credit card transactions•Following food safety guidelines and maintaining a clean and sanitary work area•Collaborating with kitchen staff and other servers to ensure efficient service•Upselling menu items and promoting restaurant specials•Providing detailed explanations of menu items and ingredients to customers

Remote

•Created 3D models of infrastructure, weaponry, and vehicles using •Photorealistic texturing and baking 3D assets in Substance Painter•Increased performance by utilizing channel packing and creating trim sheets for existing assets•Using source control software such as GitKraken to manage and track changes to 3D assets and code•Participating in daily scrum meetings to update the team on progress and identify any blockers or issues•Utilizing Jira for task management, including creating, updating, and tracking tickets for assigned tasks and bugs•Collaborating with the team to prioritize tasks and ensure that all assets are delivered on time and meet quality standards•Communicating and coordinating with other departments, such as engineering and design, to ensure assets are integrated and functioning correctly in the final product•Reviewing and providing feedback on the work of other team members to ensure that all assets are of high quality and meet the project's requirements.

Chantilly, Virginia, United States

•Sorting and inspecting incoming packages to ensure they meet quality standards and are free of damage•Testing LCD screens to ensure they meet specifications and are free of defects•Maintaining accurate records of inventory and product testing results•Keeping the work area clean and organized, including maintaining equipment and tools•Collaborating with other team members to improve product quality and efficiency

Fairfax, Va

• Used TeamDynamix for IT ticket management.• Monitored critical network components, ensuring network uptime and availability.• Proactively created, managed, and maintained detailed inventories to ensure optimal inventory management.• Ensured compliance with copyright laws by using Splunk to proactively search for and identify potential infringements. Through this method, I successfully detected and reported over 95% of all copyright infringement incidents on the network.• Configured, troubleshot, and maintained network devices, including switches, routers, and wireless access points, resulting in improved performance and reliability for the entire campus networks. • Provided technical and help desk support by receiving, identifying, troubleshooting, resolving, verifying, and documenting a wide range of hardware and network issues reported by over 30,000 staff, faculty, and students. • Achieved an outstanding level of customer satisfaction, as by achieving over an average score of 95% from post-interaction surveys.

Centreville, Va

•Supervising and managing a team of employees, including assigning tasks and providing training.•Providing excellent customer service, including greeting customers, taking orders, and handling customer complaints•Ensuring that the store is clean and well-stocked, including ordering supplies and managing inventory•Maintaining health and safety standards in the store, including ensuring that all food handling and sanitation regulations are being followed•Handling cash and credit card transactions•Assisting with the preparation of frozen yogurt, including mixing ingredients and operating equipment•Ensuring that all employees are following company policies and procedures•Providing support to the store manager and other members of the management team as needed

Herndon, Va

•Maintaining patient records, including updating personal and insurance information•Keeping the office organized and tidy, including stocking supplies and maintaining equipment•Scanning and digitizing patient paperwork and medical records, including intake forms, treatment plans, and insurance information.