Casey Meyers Email & Phone Number

Administration and Support of MMI's Interactive Intelligence Inc. Customer Interaction Center (I3 CIC). MMI purchased CIC version 1.3 in 2002 and we are currently on version 3.0 SU-10. I support our approximate 650 employees that work out of our two larger contact centers in Sugar Land TX and Phoenix AZ, along with hundreds of our remote users working in small branches and home offices throughout the United States. I also design, setup and support our various Outbound Dialer Campaigns using CIC Interaction Dialer.

Initially hired as Market Support Representative where I was responsible for training and supporting our Word Processing customers. Over the course of 15 years and the advent of affordable desktop PC's, I undertook numerous additional responsibilities including PC Sales, PC Support, PC Hardware Service, Network Sales and Network Support.In 1990 was promoted to President of Accurate Business Machines and was responsible for the day to day operations of all aspects of the business.