Chris S. Email & Phone Number

Lucky Strike is a premier experiential entertainment brand. With 14 nationwide locations, 7 featuring industry-leading arcades.• Directed the complete management of the Customer Data Environment (CDE) while concurrently leading Point of Sale operations, resulting in improved data accuracy, enhanced customer insights, and a 15% increase in sales revenue.• Spearheaded the development and implementation of rigorous disaster recovery strategies, resulting in a 30% increase in system… Show more Lucky Strike is a premier experiential entertainment brand. With 14 nationwide locations, 7 featuring industry-leading arcades.• Directed the complete management of the Customer Data Environment (CDE) while concurrently leading Point of Sale operations, resulting in improved data accuracy, enhanced customer insights, and a 15% increase in sales revenue.• Spearheaded the development and implementation of rigorous disaster recovery strategies, resulting in a 30% increase in system uptime, and a 60% reduction in data recovery time.• Led the successful virtualization of the MICROS system, aligning with disaster recovery policy; increased system reliability by 60% and minimized potential revenue loss during downtime.• Engineered a streamlined and integrated systems environment by creating, enhancing, and regularly maintaining system automation scripts, yielding a 30% increase in operational efficiency.• Expanded the implementation of ConnectWise Automate, automating patch management tasks and decreasing patch deployment time by 60%, consequently enhancing system stability and security.• Orchestrated the implementation of monitoring and alert systems across the Customer Data Environment (CDE), resulting in a 30% reduction in overall system downtime and enabling timely resolution of critical issues for enhanced operational efficiency.• Launched a seamless hardware refresh project, migrating all on-premise CDE systems to state-of-the-art infrastructure; reducing maintenance costs by 40%.• Championed the smooth migration of FreedomPay's payment system from FPPOS to FCCD, resulting in a 40% reduction in transaction processing errors and a 20% increase in customer satisfaction ratings. Show less

• Implemented and maintained the MICROS RES 3700 systems in all 19 venues nationwide, resulting in a significant contribution of approximately $115 million in total annual revenue.• Achieved an outstanding 99% in-house resolution rate for MICROS support by expertly configuring and optimizing venue setups, ensuring uninterrupted service and exceptional customer experience.• Programmed and customized SIM scripts, optimizing property-level configurations for seamless revenue center and… Show more • Implemented and maintained the MICROS RES 3700 systems in all 19 venues nationwide, resulting in a significant contribution of approximately $115 million in total annual revenue.• Achieved an outstanding 99% in-house resolution rate for MICROS support by expertly configuring and optimizing venue setups, ensuring uninterrupted service and exceptional customer experience.• Programmed and customized SIM scripts, optimizing property-level configurations for seamless revenue center and service type setups; reducing manual setup time by 50%.• Led the staging, configuration, deployment, patching, and system administration of all MICROS servers and terminals, ensuring consistent performance across venues.• Delivered comprehensive hardware and software support for 15+ venues, swiftly troubleshooting and resolving technical issues, resulting in a reduction in downtime and ensuring seamless operations.• Designed equipment site plans for new venues, overseeing hardware deployment and systemconfiguration/programming.• Addressed level 1 support requests for companies’ software products, including Salesforce, Tripleseat, MyMicros, custom event booking, and event deposit payment platforms.• Pioneered the design and implementation of a comprehensive BI reporting and analytics platform, equipping stakeholders with actionable insights; optimized marketing spend by 15% and achieved a 30% improvement in operational efficiency.• Maintained, programmed, and repaired aging A/V systems in all venues before individual venue upgrades, ensuring uninterrupted entertainment experiences.• Served as a crucial liaison between the company and primary A/V vendor, facilitating effective communication and timely solutions. Show less

Ann Arbor, Michigan

Greater Chicago Area

Greater Detroit Area

Greater Detroit Area

Greater Detroit Area