Business and Systems Engineering Professional | Bilingual Claims Team Lead | Data-Driven Process OptimizerI am a dynamic and results-driven Business and Systems Engineering professional with over two years of experience in claims management and customer service within the insurance industry. As a Bilingual Claims Team Lead, I have successfully enhanced team performance, optimized processes through data analysis, and ensured strict regulatory compliance.My strong analytical skills are complemented by proficiency in Microsoft Excel, Power BI, and Python, enabling me to drive data-informed decisions that improve efficiency and effectiveness. Fluent in Spanish and proficient in English, I excel in diverse, fast-paced environments and am adept at delivering exceptional customer service even under pressure.I am passionate about driving organizational success through strategic planning and effective team management. I thrive on challenges and am committed to continuous learning and professional growth.Key Skills:Claims ManagementTeam LeadershipData Analysis & OptimizationRegulatory ComplianceMicrosoft Excel, Power BI, PythonBilingual: Spanish & EnglishCustomer Service ExcellenceStrategic Planning