Christopher Barnes Email & Phone Number

Henderson, Nv

Oversee the entire permitting process for a local government that produces over 20K permits per year, working with staff from 7 different departments to create a one-stop shop permitting process. Promoted to coordinate the work of a multi-departmental task force to manage the activities of the City of Henderson Development Services Center. Optimized revenue streams and reduced operational expenditures by monitoring and managing the Development Center Enterprise Fund to improve budgeting and resource allocation. Facilitated training and team-building sessions that increased team productivity and ensured all staff met or exceeded customer service standards. Streamlined workflows by analyzing and recommending process improvements in organizational and team structure to improve overall service delivery efficiency. Served on various task forces and committees, representing the City and advocating for development-related services and issues, leading to securing several key partnerships.

Served as the Development Services liaison and project expediter for high-profile development projects. Strategized and planned all activities and operations of the Development Services Center.  Led the organization to be recognized by the City Council of Henderson in 2016 for consistently meeting service targets above 90% for all plan review and inspection activities over ten years. Reduced the average permit approval time by coordinating with multiple departments to streamline the permit processing system. Oversaw the business side of technology-related initiatives impacting the Development Services Center, leading to the implementation of new digital tools that enhanced operational efficiency. Supported a 3.5-year enterprise-wide software implementation project, achieving zero downtime by effectively managing requirements assessment, vendor configuration, internal staff testing, and training. Managed resources and workflow to ensure the timely completion of high-profile projects such as the Raiders Training Facility, Jasmine Data Center, and Costco, all of which met their development timeline goals.

Henderson, Nevada, United States

Served as the central point of contact for all IT-related issues within the department, managing multiple technology-related project initiatives within the Building and Fire Safety department. Reduced downtime by analyzing data from various software systems to predict trends and potential issues and enable proactive problem-solving. Achieved a high resolution rate and improved response times by conducting comprehensive technical analysis on departmental software systems Increased user proficiency to reduce support requests by facilitating departmental staff training on mission-critical applications and hardware. Cut the department's IT expenses by identifying cost-saving measures through technical analysis. Developed and executed risk mitigation strategies based on data analysis to decrease system vulnerabilities and enhance data security.

Las Vegas, Nevada, United States

Operate a local urban day spa in Las Vegas, managing all aspects of operations, including human resources, payroll, strategy, and marketing. Managed front and back-of-house operations with a focus on streamlining processes and implementing efficient scheduling systems to reduce operational costs. Designed and executed innovative marketing campaigns that boosted client appointments and increased overall spa revenue. Reduced product and supply costs by fostering relationships with all vendors and negotiating better pricing and payment terms. Developed a short-term and long-term business strategy, incorporating trend analysis that delivered substantial growth in market share. Fostered a client-centric environment as the central point of contact for all client-related matters.

Las Vegas, Nevada Area

Administrate and manage initiatives related to internal and external web applications. Perform business and requirement analysis on a variety of business operations. Serve as the central vendor contact. Facilitate customer service training for all internal employees. Responsible for customer assistance operation report management, review, and documentation. Audit the proper working of reports to ensure SOX compliance.

Henderson, Nevada, United States

Responsible for all stages of software development for a large vitamin company. Provided detailed analysis of new projects and existing solutions. Troubleshoot problem areas in sales, web and SCADA software. Product research.

Las Vegas, Nevada, United States

Involved in the design, production, and support of all software and hardware solutions offered by the company. Integrated software within company network for testing purposes. Provided support for software and hardware issues.