Chris Power Email & Phone Number

For the past 13 years with RIS (acquired by Sierra Systems in 2007), have provided expertise in Application Support and Maintenance in roles ranging from Team Lead to Solution Manager. As a consultant at 3 different accounts, have provided expertise both on site, and remotely for outsourced applications. Have ensured customer satisfaction through the ability to learn their business processes and needs, and develop applications to support them. Have reduced costs for clients through application stabilization enabling resources to be redeployed to deliver projects and value to the business. Additionally reduced costs through program management by implementing service packages. Developed KPI's and monitored SLA's to ensure client was realizing benefits through nearshore outsourcing.Specialties: - Identifying risk and impact for projects and enhancements.- Superb Analytical Skills in Root Cause Analysis.- Ability to communicate effectively and directly with the business users and owners, bridging the gap between programmer and sponser- delivering robust solutions to complex business needs in COBOL, CICS, Easytrieve, JCL, etc., using tools including FileAid, AbendAid, SDSF, Endevor, etc.